Personal Lines Account Manager

9 hours ago


Roseland, Nebraska, United States Hilb Group Full time
Overview:
At Hilb Group, we value our associates as our greatest asset. We foster a service-driven culture that encourages career and professional development. We are seeking a motivated and ambitious Personal Lines Account Manager to join our team. This position will report to our agency located in Roseland, NJ.

Responsibilities:


Proactively manage an assigned book of business, acting as the primary client relationship manager with responsibility for overall account servicing and maintenance.

Develop and maintain strong, long-term relationships with clients and insurance carriers.
Handle inquiries regarding insurance coverages, policy changes, and general insurance questions related to all personal lines of business.
Handle service and endorsement requests and process necessary paperwork associated with requests.
Act as liaison between customer and carrier, working closely with both to ensure a mutually beneficial relationship.

Handle renewal/expiration list for assigned book of business, reviewing loss information, obtaining updated information, renewal applications, and negotiating renewal pricing when necessary.

Maintain knowledge of all company systems and offerings
Communicate professionally with key stakeholders both internal and external via phone, email, video, and audio conferencing.
Provide insights and recommendations for improving client satisfaction and retention.
Build clients through referrals
Maintain accurate client files and documentation as required.

Qualifications:
Personal insurance P&C license required. Experience in servicing clients' personal insurance needs. Producer license in resident state
Prior experience working with HNW accounts and carrier markets
Bachelor's Degree or equivalent preferred
Knowledge and background in insurance
Exceptional problem-solving, analysis, time management skills, communication skills, self-sufficient, and initiative-taker.
Customer-focused with the ability to build and maintain relationships.
Detail-oriented with strong organizational skills.
Comfortable with communicating professionally with internal and external stakeholders via phone, email, video, and audio conferencing.
Ability to work in a fast-paced environment and comfortable with starting and stopping projects to assist with urgent requests.

Benefits:
Company-paid life insurance, long-term, and short-term disability.
Medical, dental, vision, and FSA/HSA plans.
401(k) with company match.

Additional voluntary benefits including critical illness, accident insurance, hospital indemnity, and supplemental life insurance, legal, and identity protection, and pet benefits.

Generous PTO.
An awesome team of professionals

The Hilb Group is an equal opportunity employer, and we actively support and comply with all applicable federal, state, and local laws prohibiting all forms of discrimination in employment.



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