Decorated Product Specialist
3 weeks ago
CHAMPRO is seeking a highly skilled and experienced Decorated Product Specialist to join our team. As a key member of our sales team, you will be responsible for delivering exceptional customer service and providing tailored solutions to meet every customer's unique needs.
Key Responsibilities:- Act as the subject matter expert for decorated products and custom logo items, providing product recommendations and best practice insights.
- Deliver top-tier customer service, identifying and resolving customer needs efficiently.
- Manage the order entry process, ensuring accuracy and clear communication with customers and internal teams.
- Collaborate with the sales team and other internal departments to ensure adherence to established processes and procedures.
- Proactively monitor production schedules, identifying and addressing any potential issues to prevent delays.
- Continuously explore opportunities to enhance processes and improve workflow efficiency.
- 2+ years of customer service experience, particularly with custom or specialty products.
- Experience in a high-volume, fast-paced, customer-focused environment.
- Familiarity with graphic production artwork is preferred.
- Experience with Microsoft Dynamics AX is a plus.
- Proven track record of achieving results and driving success.
- Ability to analyze and understand client needs, providing solutions that exceed expectations.
- Self-starter with creative problem-solving abilities, capable of working independently or leading projects.
- Strong verbal and written communication skills, with the ability to build immediate rapport with customers and stakeholders.
- Excellent interpersonal skills, able to collaborate effectively at all organizational levels.
- Highly organized, adaptable, and able to react quickly to evolving situations.
- Strong time management skills, able to manage multiple tasks under pressure and meet strict deadlines.
- Solid understanding of general business principles and strong mathematical aptitude.
- Proficient in Microsoft Office Suite.
We are proud to offer eligible associates a full-range of benefits including medical, dental, vision and life insurance, as well as short-term and long-term disability, 401K, Profit Sharing, paid time off, holidays, and reimbursement toward gym membership fees. A collaborative atmosphere working together to exceed our customers' expectations, as well as, an Equal Opportunity Employer bringing together diverse individuals to develop new and innovative solutions
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Decorated Product Specialist
4 weeks ago
Saugus, Massachusetts, United States CHAMPRO Full timeAbout CHAMPROCHAMPRO is a leading sporting goods and apparel manufacturer with over 30 years of experience. Our mission is to deliver high-quality, innovative products and exceptional customer service.Job DescriptionWe are seeking a highly skilled Decorated Product Specialist to join our team. As a key member of our sales team, you will be responsible for...
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Decorated Product Specialist
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Saugus, Massachusetts, United States CHAMPRO Full timeJob OverviewCHAMPRO is seeking a highly skilled Decorated Product Specialist to join our team. As the go-to expert for decorated apparel and custom logo items, you will be responsible for delivering outstanding customer service and tailored solutions that meet every customer's unique needs.You will thrive in a fast-paced environment, manage multiple...
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