Decorated Product Specialist

3 weeks ago


Saugus, Massachusetts, United States CHAMPRO Full time
Job Title: Decorated Product Specialist

CHAMPRO is seeking a highly skilled and experienced Decorated Product Specialist to join our team. As a key member of our sales team, you will be responsible for delivering exceptional customer service and providing tailored solutions to meet every customer's unique needs.

Key Responsibilities:
  • Act as the subject matter expert for decorated products and custom logo items, providing product recommendations and best practice insights.
  • Deliver top-tier customer service, identifying and resolving customer needs efficiently.
  • Manage the order entry process, ensuring accuracy and clear communication with customers and internal teams.
  • Collaborate with the sales team and other internal departments to ensure adherence to established processes and procedures.
  • Proactively monitor production schedules, identifying and addressing any potential issues to prevent delays.
  • Continuously explore opportunities to enhance processes and improve workflow efficiency.
Preferred Experience:
  • 2+ years of customer service experience, particularly with custom or specialty products.
  • Experience in a high-volume, fast-paced, customer-focused environment.
  • Familiarity with graphic production artwork is preferred.
  • Experience with Microsoft Dynamics AX is a plus.
Skills & Competencies:
  • Proven track record of achieving results and driving success.
  • Ability to analyze and understand client needs, providing solutions that exceed expectations.
  • Self-starter with creative problem-solving abilities, capable of working independently or leading projects.
  • Strong verbal and written communication skills, with the ability to build immediate rapport with customers and stakeholders.
  • Excellent interpersonal skills, able to collaborate effectively at all organizational levels.
  • Highly organized, adaptable, and able to react quickly to evolving situations.
  • Strong time management skills, able to manage multiple tasks under pressure and meet strict deadlines.
  • Solid understanding of general business principles and strong mathematical aptitude.
  • Proficient in Microsoft Office Suite.
Company Culture:

We are proud to offer eligible associates a full-range of benefits including medical, dental, vision and life insurance, as well as short-term and long-term disability, 401K, Profit Sharing, paid time off, holidays, and reimbursement toward gym membership fees. A collaborative atmosphere working together to exceed our customers' expectations, as well as, an Equal Opportunity Employer bringing together diverse individuals to develop new and innovative solutions



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