Customer Service Representative

2 weeks ago


Sterling Heights, Michigan, United States Breeze Unlimited Full time
Customer Service Representative

Breeze Unlimited is proud to partner with Akina Pharmacy, a family-owned business dedicated to enriching lives through compounded medicine. As a Customer Service Representative, you will be part of a dynamic team that strives for excellence in every aspect of their work.

The ideal candidate will have a passion for delivering exceptional customer service, building strong relationships with patients and providers, and navigating complex communication channels. If you are motivated by Akina's Core Identity Values - Excellence Always, Go-Getter's Unite, Compassion For All, and Called To Serve - and thrive in a fast-paced environment, this role may be the perfect fit for you.

Key Responsibilities:
  • Build and maintain positive relationships with patients and providers through compassionate and service-oriented communication.
  • Efficiently manage a high volume of inbound and outbound communications, including calls, emails, and live chat, to confirm orders, schedule deliveries, and address concerns or questions.
  • Oversee the order workflow from initiation to completion, ensuring high productivity levels and timely follow-ups.
  • Achieve defined daily qualitative and quantitative targets, including specific numbers of outbound calls, inbound calls, emails/chat requests handled, and order transactions completed.
  • Work closely within the team and with other departments, adhering to the Entrepreneurial Operating System (EOS) principles.
What We Offer:
  • Medical Benefits (Includes Dental and Vision)
  • 401k + Employer Match up to 3%
  • Paid Time Off - Vacation and Paid Time Off-Sick
  • Paid Holidays

We are committed to providing a supportive and inclusive work environment that fosters growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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