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Customer Service Representative

2 months ago

Sterling Heights, Michigan, United States Caliber Collision Centers Full time
Job Summary

We are seeking a highly skilled Customer Service Representative to join our team at Caliber Collision Centers. As a key member of our service center, you will be responsible for providing exceptional customer service to internal and external customers, monitoring work volume, and coordinating with rental car and tow companies to ensure seamless service delivery.

Benefits of Joining Caliber
  • Immediately eligible for medical, dental, and vision benefits
  • Industry comparable pay, paid weekly, and eligible for overtime
  • Paid vacation and holidays, with accrual starting from day one
  • Career growth opportunities, with a focus on promoting from within
  • A career for life, with hands-on experience in a production shop
Requirements
  • 1+ years of experience in a customer-facing environment
Abilities, Skills, and Knowledge
  • Effective verbal and written communication skills
  • Ability to navigate multiple software systems, including Microsoft Office Suite
  • Work through competing priorities and adapt easily to a fast-paced environment
  • Ability to provide personable, friendly customer service to internal and external customers
  • Ability to work in a collaborative environment
About Caliber Collision Centers

Caliber Collision Centers has grown to over 1700 centers nationwide, offering a full range of automotive services, including collision repair, auto glass repair and replacement, mobile diagnostic scanning and calibration, and fleet services. Our team of over 30,000 teammates is committed to restoring the rhythm of our customers' lives, every day.

We believe in consistent career training on leadership skills and new technologies to help our teammates achieve their career goals. Caliber is an Equal Opportunity Employer.