Patient Access Representative

3 weeks ago

Henderson, Nevada, United States ANDREW HALL MD PLLC Full time
Job Summary

We are seeking a highly organized and detail-oriented Patient Access Representative to join our team at ANDREW HALL MD PLLC. The ideal candidate will have excellent communication skills, a strong commitment to customer service, and the ability to work effectively in a fast-paced environment.

Key Responsibilities

As a Patient Access Representative, you will be responsible for managing the scheduling of patient appointments, handling registration processes, and ensuring a smooth and efficient patient experience from initial contact through to their visit.

Responsibilities
  • Appointment Scheduling:
    • Schedule and confirm patient appointments using our clinic's scheduling system.
    • Coordinate appointment times with providers to optimize clinic flow and minimize patient wait times.
    • Manage rescheduling and cancellations, ensuring that changes are communicated clearly to all relevant parties.
  • Patient Registration:
    • Greet patients warmly upon arrival and assist with the check-in process.
    • Verify and update patient information, including personal details and insurance coverage.
    • Collect and process patient co-pays, deductibles, and other payments as necessary.
  • Data Management:
    • Accurately enter and maintain patient information in our electronic health record (EHR) system.
    • Ensure that patient records are complete and up-to-date, and comply with confidentiality and privacy regulations.
  • Customer Service:
    • Provide exceptional customer service by addressing patient inquiries and concerns with empathy and professionalism.
    • Assist patients with navigating clinic procedures and resolving any issues that may arise.
  • Administrative Support:
    • Perform general administrative duties such as answering phones, handling correspondence, and managing office supplies.
    • Collaborate with clinical staff to ensure that patient needs are met and that appointment schedules are efficiently managed.
Requirements
  • High school diploma or equivalent required
  • Bilingual in English/Spanish, required
  • Previous experience in a medical office or healthcare setting, particularly in scheduling or registration roles, is highly desirable.
  • Strong knowledge of medical terminology, insurance processes, and patient billing.
  • Proficiency in using electronic health record (EHR) systems and scheduling software, eCW a plus.
  • Excellent communication skills, both verbal and written, with a friendly and professional demeanor.
  • Ability to handle sensitive information with confidentiality and adhere to privacy regulations.
  • Strong organizational skills with the ability to manage multiple tasks and prioritize effectively.

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