Customer Service Counter Specialist

2 weeks ago


Portland, Maine, United States F.W. Webb Full time
Job Overview

F.W. Webb, recognized as the leading wholesale distributor in the Northeast for plumbing, heating, HVAC, and industrial supplies, is currently looking for a dedicated Counter Associate.

Key Responsibilities:

  • Welcome customers and ensure a positive experience at F.W. Webb.
  • Assist clients in placing orders and verifying inventory levels.
  • Retrieve, verify, and package products for counter customers efficiently.
  • Inquire about parts, pricing, and availability from external suppliers for customers.
  • Maintain organized shelves, restock counter inventory, and replenish pipe racks on a daily basis.
  • Create product transfers for customers when items are out of stock.
  • Handle returns, debit memos, and warranty claims.
  • Prepare bids as required.
  • Demonstrate the ability to multitask effectively in a dynamic work environment.
  • Perform additional duties as assigned.

Qualifications:

  • Prior experience in a counter role is preferred.
  • Strong focus on customer service and quality assurance.
  • Excellent communication and interpersonal skills.
About F.W. Webb

Based in Bedford, Massachusetts, F.W. Webb stands as the largest wholesale distributor of plumbing, heating, HVAC/R, and PVF products in the Northeast. We also operate 40 Frank Webb Home showrooms on the retail side.

With over 3,000 employees across more than 100 locations, we cater to our customers in core business areas as well as emerging sectors like water systems, process controls, fire protection, and high purity process components. Our commitment lies in providing extensive inventory, personalized services, and unparalleled expertise.

We take pride in our work; our customers are our top priority, and our team is composed of the finest professionals in the industry.



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