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Customer Service and Sales Specialist
2 months ago
Job Summary
The Counter Sales position at Airgas is a dynamic role that requires a strong background in customer service, sales, and product knowledge. As a Counter Sales Associate, you will be responsible for selling medical, industrial, and specialty gases, welding equipment, and hard goods and tools to customers. This position involves responding to customer inquiries, providing product information, and assisting with sales and inventory management.
Key Responsibilities
- Solicit sales from walk-in and telephone customers, assisting with product identification and location.
- Accurately complete and file all required paperwork, documenting sales, quotes, and other information.
- Enter sales and quote data into the computer system, researching information for customers as needed.
- Receive payment for merchandise or services sold and enter sales into the computer system.
- Provide warehouse support for shipping and receiving, inventory stocking, cleaning, labeling, or other tasks.
- Restock store merchandise as needed, arranging stock on shelves or racks in sales areas and maintaining merchandise in order.
- Follow all safety procedures, using established safety procedures for cylinder handling during exchanges and storage of cylinders.
- Maintain showroom cleanliness according to procedures set forth by management.
- Maintain current price documentation and product literature, keeping product knowledge current.
Requirements
- High School Diploma or equivalent required.
- Associates or Bachelor's degree in Business, Welding Technology, or Sales preferred.
- Minimum of 2 years of customer service, retail, or inside sales experience in a related industry.
- Strong background in gas, welding, and safety supply industry preferred.
- Proficient with Google Applications and/or MS Office; SAP experience strongly preferred.
- Prior welding experience, including knowledge of MIG, TIG, and STICK WELDING, preferred.
- Excellent customer service skills.
- Ability to work independently and under pressure to meet deadlines.
- Demonstrates a clear and effective speaking manner for explaining information to customers and employees.
- Detail-oriented and able to problem-solve.
- Lives by Airgas safety programs, OSHA, and all related rules, regulations, and procedures applicable to this position's responsibilities.
About Airgas
Airgas, an Air Liquide company, is a leading U.S. supplier of industrial, medical, and specialty gases, as well as hard goods and related products. We foster a culture of safety, customer success, sustainability, and innovation, empowering our associates to share ideas, take initiative, and make decisions.
Our Commitment to Diversity and Inclusion
We are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, customers, patients, community stakeholders, and cultures across the world. We are an Equal Opportunity Employer and welcome qualified applicants from diverse backgrounds.
