Service Desk Expert

5 days ago


Arlington, Virginia, United States Datawiz Full time
Job Summary:

We are seeking an experienced Service Desk Analyst to join our team at Datawiz. In this role, you will be responsible for providing technical support to our clients and ensuring that their systems are running smoothly. This is a full-time, long-term contract position, and we are looking for someone who can commit to a minimum of 4 years.

As a Service Desk Analyst, you will be the first point of contact for our clients when they experience technical issues. You will be responsible for answering phone calls, responding to emails, and providing support via other channels. You will also be responsible for logging and prioritizing calls and providing reports as required on Service Level Agreements (SLAs).

This position requires a strong understanding of hardware, wireless networks, and mobile devices, as well as excellent customer service and communication skills. We are looking for someone who is organized, proactive, and able to work independently.

The salary for this position is estimated to be around $70,000-$80,000 per year, depending on experience. Datawiz offers a comprehensive benefits package, including medical, dental, vision, and flexible spending account options. The company is proud to be an equal opportunity employer and is committed to recruiting, hiring, and promoting qualified people of all backgrounds.

Key Responsibilities:
  • Answer Help Desk phones and provide Tier II support to users on a variety of issues
  • Log and prioritize calls and provide reports as required on Service Level Agreements (SLAs)
  • Identify, research, and resolve technical problems
  • Possess strong customer service and communications skills
  • Analyze, evaluate, and test software and hardware problems

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