Help Desk Specialist

3 days ago


Arlington, Virginia, United States General Dynamics Information Technology Full time
Job Title: Help Desk Specialist - Cybersecurity Support

Description:

This is a fantastic opportunity to work with the Joint Strike Fighter (JSF) F-35 IT program in Arlington, VA. As a Help Desk Specialist, you will be part of a team that provides knowledge-based, information assurance and cybersecurity IT services to the F-35 Lightning II Joint Program Office (JPO).

About the Role:

We are seeking an experienced Help Desk Specialist to join our team. The ideal candidate will have 5+ years of experience in help desk operations and a strong background in computer support, including remediating technical issues for end-users.

Responsibilities:

* Provide technical assistance to computer users via phone, email, or in-person

* Troubleshoot and resolve technical issues related to hardware, software, and network connectivity

* Collaborate with internal teams to identify and resolve complex technical problems

* Develop and maintain documentation to ensure consistent communication with end-users

* Perform routine maintenance tasks to ensure the smooth operation of help desk systems

Requirements:

To be successful in this role, you will need:

* 5+ years of experience in help desk operations

* Strong background in computer support, including troubleshooting and resolving technical issues

* Excellent communication and problem-solving skills

* Ability to work in a fast-paced environment and prioritize multiple tasks

* Active Secret clearance required

What We Offer:

We offer a competitive salary range of $32.26 - $43.64 per hour, depending on experience and qualifications. In addition to a comprehensive benefits package, we also offer opportunities for professional growth and development, including paid education and certifications.

Company Overview:

General Dynamics Information Technology (GDIT) is a leading provider of technology and mission services to the U.S. government, defense, and intelligence communities. Our team of experts works together to create innovative solutions that drive business success and improve lives.

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