Hollister Co. Store Leader
1 day ago
A Full-Time Key Holder plays a crucial role in driving business growth and delivering exceptional customer experiences. This leader is responsible for ensuring a differentiated customer experience and is actively involved in evolving as a business leader to improve store results.
Key Responsibilities
- Training and Development: Foster a culture of learning and development, providing opportunities for associates to grow and improve their skills.
- Customer Experience: Lead the team in delivering exceptional customer experiences, ensuring that every customer interaction is positive and memorable.
- Communication: Effectively communicate with associates, management, and customers to ensure seamless operations and achieve business goals.
- Store Presentation and Sales Floor Supervision: Maintain a visually appealing store environment, ensuring that the sales floor is well-organized and merchandise is displayed effectively.
- Asset Protection: Implement and maintain asset protection policies and procedures to prevent loss and ensure a safe working environment.
- Policies and Procedures Adherence: Ensure that all associates adhere to company policies and procedures, maintaining a high level of compliance and integrity.
Qualifications
- At Least One Year of Customer Service Experience: Proven experience in providing exceptional customer service and resolving customer complaints.
- Work Ethic: Demonstrate a strong work ethic, being reliable, punctual, and committed to achieving business goals.
- Assertiveness: Possess assertiveness skills, being able to communicate effectively and make decisions in a fast-paced environment.
- Applied Learning: Demonstrate the ability to apply learning to real-world situations, adapting to new challenges and opportunities.
- Attention to Detail: Maintain a high level of attention to detail, ensuring accuracy and precision in all aspects of the job.
- Analytical Skills: Utilize analytical skills to analyze data, identify trends, and make informed decisions.
- Adaptability / Flexibility: Demonstrate flexibility and adaptability, being able to adjust to changing circumstances and priorities.
- Multi-Tasking: Possess the ability to multi-task, managing multiple responsibilities and priorities simultaneously.
- Stress Tolerance: Demonstrate high stress tolerance, remaining calm and composed in high-pressure situations.
What We Offer
- Competitive Hourly Rate: $18.90 per hour (subject to change)
- Quarterly Incentive Bonus Program: Eligible for quarterly bonuses based on individual and team performance.
- Paid Time Off: Receive paid time off for vacation, sick leave, and holidays.
- Paid Volunteer Day per Year: Take a paid day off to volunteer in the community.
- Merchandise Discount: Receive a discount on merchandise purchases.
- Medical, Dental, and Vision Insurance: Eligible for comprehensive health insurance benefits.
- Life and Disability Insurance: Receive life and disability insurance coverage.
- Associate Assistance Program: Access to confidential counseling services and support.
- Paid Parental and Adoption Leave: Receive paid leave for parental and adoption purposes.
- 401(K) Savings Plan with Company Match: Eligible for a 401(k) savings plan with company matching contributions.
- Training and Development: Opportunities for career advancement and professional growth.
- A Global Team of People Who'll Celebrate You for Being You
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