Hollister Co. Store Leader

1 day ago


Modesto, California, United States Hollister Co. Stores Full time
Job Description

A Full-Time Key Holder plays a crucial role in driving business growth and delivering exceptional customer experiences. This leader is responsible for ensuring a differentiated customer experience and is actively involved in evolving as a business leader to improve store results.

Key Responsibilities

  • Training and Development: Foster a culture of learning and development, providing opportunities for associates to grow and improve their skills.
  • Customer Experience: Lead the team in delivering exceptional customer experiences, ensuring that every customer interaction is positive and memorable.
  • Communication: Effectively communicate with associates, management, and customers to ensure seamless operations and achieve business goals.
  • Store Presentation and Sales Floor Supervision: Maintain a visually appealing store environment, ensuring that the sales floor is well-organized and merchandise is displayed effectively.
  • Asset Protection: Implement and maintain asset protection policies and procedures to prevent loss and ensure a safe working environment.
  • Policies and Procedures Adherence: Ensure that all associates adhere to company policies and procedures, maintaining a high level of compliance and integrity.

Qualifications

  • At Least One Year of Customer Service Experience: Proven experience in providing exceptional customer service and resolving customer complaints.
  • Work Ethic: Demonstrate a strong work ethic, being reliable, punctual, and committed to achieving business goals.
  • Assertiveness: Possess assertiveness skills, being able to communicate effectively and make decisions in a fast-paced environment.
  • Applied Learning: Demonstrate the ability to apply learning to real-world situations, adapting to new challenges and opportunities.
  • Attention to Detail: Maintain a high level of attention to detail, ensuring accuracy and precision in all aspects of the job.
  • Analytical Skills: Utilize analytical skills to analyze data, identify trends, and make informed decisions.
  • Adaptability / Flexibility: Demonstrate flexibility and adaptability, being able to adjust to changing circumstances and priorities.
  • Multi-Tasking: Possess the ability to multi-task, managing multiple responsibilities and priorities simultaneously.
  • Stress Tolerance: Demonstrate high stress tolerance, remaining calm and composed in high-pressure situations.

What We Offer

  • Competitive Hourly Rate: $18.90 per hour (subject to change)
  • Quarterly Incentive Bonus Program: Eligible for quarterly bonuses based on individual and team performance.
  • Paid Time Off: Receive paid time off for vacation, sick leave, and holidays.
  • Paid Volunteer Day per Year: Take a paid day off to volunteer in the community.
  • Merchandise Discount: Receive a discount on merchandise purchases.
  • Medical, Dental, and Vision Insurance: Eligible for comprehensive health insurance benefits.
  • Life and Disability Insurance: Receive life and disability insurance coverage.
  • Associate Assistance Program: Access to confidential counseling services and support.
  • Paid Parental and Adoption Leave: Receive paid leave for parental and adoption purposes.
  • 401(K) Savings Plan with Company Match: Eligible for a 401(k) savings plan with company matching contributions.
  • Training and Development: Opportunities for career advancement and professional growth.
  • A Global Team of People Who'll Celebrate You for Being You


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