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Retail Business Development Manager

2 months ago

Modesto, California, United States Hollister Co. Stores Full time
Job Description

A Full-Time Key Holder plays a pivotal role in driving business growth through leadership and is actively involved in ensuring a unique customer experience. Key Holders should be assertive, analytical, and trustworthy as a leader of a multi-million dollar business. They utilize applied learning to evolve as a business leader and improve store results. The Key Holder leads a team of associates to ensure operational tasks and procedures are successful as well as opening and closing routines being completed, all while keeping the customer at the center of everything we do.

Key Responsibilities
  • Training and Development: Provide guidance and support to associates to enhance their skills and knowledge.
  • Customer Experience: Foster a customer-centric environment that promotes loyalty and satisfaction.
  • Communication: Effectively communicate with associates, customers, and management to ensure seamless operations.
  • Store Presentation and Sales Floor Supervision: Maintain a visually appealing store environment and supervise sales floor activities to drive sales and customer engagement.
  • Asset Protection: Implement measures to prevent loss and protect company assets.
  • Policies and Procedures Adherence: Ensure compliance with company policies and procedures to maintain a safe and efficient work environment.
Qualifications
  • At Least One Year of Customer Service Experience: Proven track record of providing excellent customer service in a retail environment.
  • Work Ethic: Demonstrated ability to work independently and as part of a team.
  • Assertiveness: Confident and assertive communication style.
  • Applied Learning: Ability to apply learning to real-world situations.
  • Attention to Detail: Meticulous attention to detail in all aspects of work.
  • Analytical Skills: Strong analytical skills to drive business decisions.
  • Adaptability / Flexibility: Ability to adapt to changing situations and priorities.
  • Multi-Tasking: Proven ability to handle multiple tasks simultaneously.
  • Stress Tolerance: Ability to work effectively in a fast-paced environment.
Benefits
  • Quarterly Incentive Bonus Program: Opportunities to earn bonuses based on individual and team performance.
  • Paid Time Off: Generous paid time off to recharge and relax.
  • Paid Volunteer Day per Year: Opportunity to give back to the community.
  • Merchandise Discount: Discounts on company merchandise.
  • Medical, Dental and Vision Insurance Available: Comprehensive health insurance options.
  • Life and Disability Insurance: Protection for you and your loved ones.
  • Associate Assistance Program: Support for associates in times of need.
  • Paid Parental and Adoption Leave: Support for new parents.
  • 401(K) Savings Plan with Company Match: Opportunities to save for retirement.
  • Training and Development: Opportunities for growth and development.
  • Opportunities for Career Advancement: Opportunities to advance in your career.
  • A Global Team of People Who'll Celebrate you for Being YOU: Inclusive and supportive work environment.