Claims Advocate Position

17 hours ago

Orlando, Florida, United States City Electric Supply Full time
About City Electric Supply

CES is a family-owned electrical wholesaler with a global service network and a personal touch. Our core value is customer service, which has allowed us to grow for over 65 years while staying true to our founding principle of empowering local business decisions.

Life as a Claims Advocate at CES

We are seeking a personable and enthusiastic Claims Advocate to join our Risk Department team. Our ideal candidate will have a general understanding of commercial insurance operations and claim reporting, along with exceptional communication skills.

Your Objectives
  • Making timely and meaningful contacts with employees, managers, and insurance carriers.
  • Following up on claims, calls, and emails promptly.
  • Keeping accurate claim file documentation throughout the process.
  • Interviewing drivers/supervisors to gather injury details.
  • Investigating and evaluating auto damage claims with support from the Fleet Operations Manager.
  • Scheduling appraisals and collaborating with insurance claims representatives.
  • Administering post-accident driver training.
  • Managing COI requests.
Key Skills & Experience
  • 1-2 years of office experience, preferably handling commercial insurance claims.
  • High school diploma or equivalent.
  • Engaging personality with a passion for customer service.
  • Strong critical thinking and resourcefulness.
  • Excellent oral and written communication skills.
  • Strong decision-making and organizational abilities.
  • Proficient in Microsoft Excel and skilled in spreadsheet management for tracking and reporting.
Supervisory Responsibility

This position does not have supervisory responsibilities.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This position is very active and requires standing, walking, bending, kneeling, stooping, and climbing. The employee must be able to lift and move items up to 50 pounds.

Travel

Travel is primarily local during the business day, although some out-of-area and overnight travel may be expected.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

EEO Statement

CES provides equal employment opportunities to all employees and candidates for employment without regard to race, color, religion, sex, national origin, age, disability, genetics or other protected class status. In addition to the federal law requirements, CES complies with applicable state and local laws governing nondiscrimination in employment. CES also makes reasonable accommodations to qualified individuals with disabilities, in accordance with the ADA. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfers, leaves of absence, compensation and training.

CES is a drug-free workplace.

For further information about CES, visit our website at www.cityelectricsupply.com.

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