Premium Operations Manager

3 weeks ago


Chicago, Illinois, United States United Airlines, Inc. Full time
Job Description:
At United Airlines, Inc., we are seeking a highly skilled and experienced Premium Operations Manager to lead our suite of premium products. This is an exciting opportunity for a dedicated professional who thrives in a fast-paced environment.

About the Role:
As a key member of our team, you will oversee the operation of our premium services, including United Clubs, Polaris lounges, Global Services, VIP, and tarmac management. Your primary focus will be on delivering exceptional customer experiences while ensuring seamless operations.

Key Responsibilities:
• Provide strategic leadership to enhance the overall quality of our premium services
• Develop and implement operational processes to improve efficiency and productivity
• Foster strong relationships with internal stakeholders to drive collaboration and innovation
• Collaborate with cross-functional teams to resolve issues and ensure compliance with company policies
• Analyze performance metrics to inform business decisions and drive growth

Requirements:
• Bachelor's degree in a related field (e.g., Business Administration, Operations Management) or equivalent experience
• Minimum 5 years of experience in a leadership role, preferably in the aviation industry
• Excellent communication and interpersonal skills, with the ability to build strong relationships with diverse groups
• Proven track record of driving process improvements and enhancing customer satisfaction
• Strong analytical and problem-solving skills, with the ability to analyze complex data and make informed decisions
• Ability to work in a fast-paced environment, with flexibility to adapt to changing priorities

What We Offer:
• Competitive salary: $120,000 - $150,000 per year, depending on experience
• Comprehensive benefits package, including medical, dental, and vision coverage
• Generous retirement plan, including 401(k) matching
• Paid time off and holidays, plus flexible work arrangements
• Opportunities for professional growth and development, with training and mentorship programs available
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