Hotel Operations Manager

6 days ago


Chicago, Illinois, United States MCR Hotels Full time
Job Description

As a Hotel Operations Manager at MCR Hotels, you will play a vital role in ensuring the smooth operation of our premium-branded hotels. This is an exciting opportunity to join a dynamic team and take on new challenges.

About the Role

The successful candidate will be responsible for overseeing the daily operations of the hotel, including managing front desk functions, leading a team of staff, and maintaining high standards of customer service.

Key Responsibilities
  • Leadership: Lead and manage a team of staff to achieve excellent customer service and operational efficiency.
  • Operational Management: Oversee the day-to-day operations of the hotel, including front desk management, guest services, and housekeeping.
  • Quality Assurance: Ensure that all aspects of hotel operations meet the highest standards of quality and excellence.
  • Problem-Solving: Resolve guest complaints and resolve any issues promptly and efficiently.
Requirements
  • Education: High school diploma or equivalent required; 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major preferred.
  • Experience: Previous Front Office management experience is required.
  • Skills: Excellent verbal and written English communication skills, second language helpful. Ability to access, retrieve, and leverage information from the hotel PMS system. Ability to multitask and prioritize. Excellent problem-solving and creative thinking skills. Ability to maintain confidentiality of information. Strong leadership and communication skills. Aptitude for self-motivation. Can-do attitude and hands-on approach. Strong computer skills.
  • Schedule: A flexible schedule that allows availability days, nights, holidays, and weekends based on the demands of the hotel.
Benefits
  • Hotel Discounts
  • Weekly Pay
  • Paid Time Off
  • Retirement Options
  • Referral bonuses
  • Career advancement & upward mobility
  • Health, Dental, Vision Insurance- available after 30 days of employment for full-time team members


  • Chicago, Illinois, United States Holiday Inn Express Midway Full time

    Job OverviewWe are seeking a highly skilled and experienced Hotel Operations Manager to join our team at the Holiday Inn Express Midway.About the RoleThis is an exceptional opportunity for a seasoned hotel professional to take on a leadership position and drive success in our operations. As a Hotel Operations Manager, you will be responsible for overseeing...


  • Chicago, Illinois, United States Red Roof Inn Full time

    Hotel Operations ManagerWe are seeking a Hotel Operations Manager to join our team at Red Roof Inn in downtown Chicago - Magnificent Mile location. The successful candidate will be responsible for supervising all front desk operations, staff and scheduling, and managing the hotel's inventory.About the Role:Directly supervise all front office staff and ensure...


  • Chicago, Illinois, United States Holiday Inn Express Midway Full time

    Job Summary:A hotel operations manager is needed at the Holiday Inn Express Chicago-Midway Airport to oversee daily operations, ensure excellent guest service, and maintain high standards of cleanliness and maintenance.The ideal candidate will have a strong vision for their hotel, be able to lead and motivate a team, and possess excellent communication and...


  • Chicago, Illinois, United States Study Hotels Full time

    Job Title: Hotel Operations Manager">About Us: The Study Hotels offers a unique hospitality experience, fostering connections and creativity in the heart of Chicago. As a leading hotel management company, we prioritize excellence in guest service and aim to deliver exceptional experiences.">Salary: $65,000 - $80,000 per year">Job Description:">">Manage Daily...


  • Chicago, Illinois, United States Congress Plaza Hotel Full time

    Job Title:Night Auditor needed for large downtown convention hotelAbout UsCongress Plaza Hotel is a renowned downtown convention hotel boasting 870 guest rooms and 50,000 square feet of meeting space.Compensation PackageWe offer a competitive salary of $55,000 per year, which takes into account the local market rate and your exceptional skills.Job...


  • Chicago, Illinois, United States Hyatt Centric Chicago Magnificent Mile Full time

    Hyatt Centric Chicago Magnificent MileAward-Winning Hospitality Management Company Seeking General ManagerAbout Us:Davidson Hospitality Group is a trusted partner and preferred operator for top hotel brands, offering a unique entrepreneurial management style and owners mentality.We provide individualized personal service, enhanced by the breadth and depth of...


  • Chicago, Illinois, United States Congress Plaza Hotel Full time

    Job OverviewWe are seeking a skilled Hotel Night Audit professional to join our team at Congress Plaza Hotel in downtown Chicago.The ideal candidate will have prior experience in night audit or front office operations and possess excellent communication skills.About the RoleThis is a part-time opportunity, working Thursday, Friday, and Saturday nights, with...


  • Chicago, Illinois, United States Loews Chicago Hotel Full time

    Job OverviewLoews Chicago Hotel is seeking a highly skilled Overnight Operations Manager to oversee daily agent activities at the Front Desk and ensure all Team Members are adhering to company standards.


  • Chicago, Illinois, United States Hotel Felix Full time

    Job OverviewWe are seeking a highly skilled and experienced Hotel Maintenance Engineer to join our team at Hotel Felix in downtown Chicago. As a key member of our maintenance department, you will be responsible for ensuring the smooth operation of our property's mechanical systems, equipment, and facilities.About the RoleThe ideal candidate will have a...


  • Chicago, Illinois, United States Hotel Rehabs Full time

    At Hotel Rehabs, we're on the lookout for a seasoned Construction Project Manager to join our team. This is a fantastic opportunity to work with a boutique general contractor specializing in transforming major branded hotels across the United States.About Us:We're a tightly knit group of dedicated professionals who deliver quality results on time and on...


  • Chicago, Illinois, United States Marriott Full time

    OverviewWe are seeking a Senior Hotel Operations Manager to lead our team at The Westin Michigan Avenue Chicago. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of the hotel, ensuring exceptional guest experiences and maximizing revenue.Salary RangeThe salary range for this position is $225,000 to...


  • Chicago, Illinois, United States MCR Hotels Full time

    About MCR HotelsMCR Hotels is the 3rd-largest hotel owner-operator in the United States, with a $5.0 billion portfolio of 148 premium-branded hotels containing more than 22,000 guestrooms across 37 states and 106 cities.We have offices in New York City, Dallas, Chicago, and Richmond, Virginia, and our team members across the country operate hotels under 9...


  • Chicago, Illinois, United States The Judge Group Full time

    Job Description:The Judge Group is seeking a highly skilled Technical Operations Engineer to join our team. As a key member of our operations team, you will be responsible for ensuring the smooth operation of our large-scale hotel reservation system.Responsibilities:Automate repeatable and frequent operational processes and procedures for large-scale hotel...


  • Chicago, Illinois, United States Aimbridge Hospitality Full time

    Job OverviewAimbridge Hospitality is seeking a highly skilled Hotel Maintenance Specialist to join our team. As a key member of our operations department, you will be responsible for ensuring the smooth operation of our hotel facilities.


  • Chicago, Illinois, United States W Chicago - City Center Full time

    We are seeking a seasoned Complex Director of Finance to oversee all aspects of the Finance and Accounting Department for two hotels. Reporting to the General Manager and Vice President of Finance, this executive-level position is a key leader within the organization.About Us:Welcome to W Chicago - City Center, where we value our employees and foster a...


  • Chicago, Illinois, United States The Judge Group Full time

    The Judge Group is seeking an experienced Technical Operations Engineer to join our team. This role will be responsible for automating repeatable and frequent operational processes and procedures for large-scale hotel reservation systems.Job Summary:We are looking for a highly skilled engineer with a strong background in automation, DevOps, and technical...


  • Chicago, Illinois, United States Virgin Hotels Full time

    Revenue Manager Job at Virgin HotelsJob SummaryThis is a dynamic role that involves championing revenue optimization efforts across multiple departments. As the ideal candidate, you will have strong analytical skills and be able to drive revenue growth through effective decision-making.About UsVirgin Hotels is a world-class organization dedicated to...


  • Chicago, Illinois, United States Virgin Hotels Full time

    Unlock the Full Potential of Your Hotel's RevenueWe are seeking a highly skilled and experienced Hotel Revenue Optimization Specialist to join our dynamic team at Virgin Hotels. As a key member of our revenue management team, you will play a crucial role in driving business growth and profitability through data-driven decision making.About the Role:Assist...


  • Chicago, Illinois, United States Chicago Athletic Association Full time

    Company OverviewThe Chicago Athletic Association, a renowned hotel in downtown Chicago, is seeking a skilled Technical IT Leader to join its team. As an integral part of the hotel's operations, this role will play a crucial role in ensuring seamless technology services.


  • Chicago, Illinois, United States Horizon Hospitality Associates, Inc Full time

    At Horizon Hospitality Associates, Inc., we are seeking a dynamic Human Resources and Talent Acquisition Specialist to join our team in downtown Chicago. Our innovative hospitality group is dedicated to delivering exceptional guest experiences by fostering deep customer engagement and loyalty.We offer unlimited opportunities for career growth and...