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Front Desk Supervisor

2 months ago

Lawton, Oklahoma, United States Aimbridge Hospitality Full time
Job Summary

The Front Desk Supervisor is a key member of our hotel team, responsible for providing exceptional guest service and ensuring a seamless stay experience. This role requires a high level of attention to detail, excellent communication skills, and the ability to work effectively in a fast-paced environment.

Responsibilities
  • Guest Service: Provide friendly, courteous, and efficient service to all guests, ensuring their needs are met and exceeded.
  • Room Revenue Maximization: Work closely with the Front Desk Manager to maximize room revenue and occupancy, ensuring optimal hotel performance.
  • Team Leadership: Supervise and train Front Desk Agents, providing guidance and support to ensure excellent guest service and hotel operations.
  • Communication: Maintain open and effective communication with all hotel departments, ensuring seamless coordination and execution of guest requests.
  • Problem-Solving: Anticipate, prevent, and resolve guest complaints and issues in a professional and courteous manner.
  • Administrative Tasks: Perform administrative duties, such as logging and delivering messages, packages, and mail, and maintaining accurate records and reports.
Requirements
  • Experience: At least 2-3 years of progressive experience in a hotel or related field, with a strong background in front desk operations.
  • Education: High school diploma or equivalent required; college coursework in a related field is a plus.
  • Skills: Excellent communication and problem-solving skills, with the ability to work effectively in a fast-paced environment.
  • Certifications: Valid driver's license for the applicable state.
Benefits
  • Competitive Salary: A competitive salary and benefits package, including medical, dental, and vision coverage.
  • Opportunities for Advancement: Opportunities for career growth and advancement within the company.
  • Professional Development: Training and development opportunities to enhance skills and knowledge.