Guest Services Representative
2 months ago
Position Overview
As a Front Desk Coordinator, you will serve as the initial point of contact for our organization. Your role will encompass providing administrative assistance throughout the company. You will warmly welcome visitors and ensure they are directed to the appropriate personnel. Additionally, you will manage front-desk operations, which include handling correspondence and managing phone communications.
Key Responsibilities
- Welcome and greet guests promptly upon their arrival
- Guide visitors to the correct individual and office
- Manage incoming phone calls by answering, screening, and forwarding them as necessary
- Maintain a tidy and inviting reception area
- Deliver accurate information in person and through phone/email communications
- Receive, organize, and distribute daily mail and deliveries
- Carry out additional clerical tasks such as filing, photocopying, transcribing, and faxing
Qualifications
- Proficient in Microsoft Office Suite
- Experience with office equipment, including fax machines and printers
- Exhibit a professional demeanor and appearance
- Strong written and verbal communication skills
- Ability to be resourceful and proactive in addressing issues
- Exceptional organizational capabilities
- Skilled in multitasking and time management, with the ability to prioritize effectively
- Customer service-oriented mindset
- High school diploma or equivalent; additional certification in Office Management is advantageous
- Must successfully pass a background check
- Preferred: at least one year of experience in customer service
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