Central Intake Coordinator
3 weeks ago
Action is seeking an experienced professional to fill the role of Intake Coordinator for its Central Intake and Referral work. The successful candidate will oversee the daily operations of the Engagement Specialists, ensuring efficient referral assignments and data entry accuracy.
Key Responsibilities- Supervise program staff and provide training and development opportunities
- Monitor compliance and productivity, identifying areas for performance improvement
- Collaborate with service providers and community partners to ensure timely referrals
- Develop and implement processes and procedures to improve efficiency
- Troubleshoot issues related to staffing, program assignments, and data entry
- Extract data to produce reports on referral and intake activity
- Represent Action in a professional manner to the community
- Bachelor's degree in early childhood education, social work, business, or a related field
- Minimum two years of supervisory experience
- Minimum four years of related customer service experience in a fast-paced environment
- Excellent communication and relationship-building skills
- Attention to deadlines and time management capability
- Computer literacy and ability to learn database systems
- Experience with Visit Tracker, FileMaker Pro, Adobe Acrobat Pro, and Early Track
- Bilingual abilities
Action is a local childcare resource and referral agency in central Ohio. Our mission is to transform the lives of children by supporting, empowering, and advocating for the adults who make the biggest impact on children's lives.
We offer a competitive benefits package, including medical, dental, and vision coverage, a generous PTO plan, and paid parental leave. We are an equal opportunity employer and welcome applications from diverse candidates.
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