Field Service Technician
3 weeks ago
Bodor Laser is a leading manufacturer and exporter of advanced fiber laser machines for cutting various metal materials. With a diverse team fluent in multiple languages, we offer top-notch sales and after-sales support, round-the-clock service, and a global presence in over 150 countries.
Job SummaryWe are seeking a skilled Field Service Engineer to join our technical service team at Bodorlaser Inc. in the US. As a key member of our team, you will provide direct support to customers, troubleshoot mechanical and electrical issues, and ensure prompt resolution.
Key Responsibilities- Act as the primary contact for customers, offering direct support for laser machines via various channels.
- Assist in troubleshooting mechanical and electrical issues of laser machines, ensuring prompt resolution.
- Monitor and address technical concerns and inquiries from customers.
- Manage customer schedules to optimize laser usage effectively.
- Conduct on-site mechanical repairs, coordinating parts procurement when necessary.
- Interpret blueprints for equipment installation.
- Maintain parts inventory and liaise with stakeholders to ensure availability.
- Address machine safety issues and conduct customer training.
- Prepare service and expense reports.
- Analyze failures and recommend system upgrades.
- Assist in project integration and commissioning.
- Support with mechanical operations such as equipment loading/unloading.
- Travel within assigned territories as required.
- Associate degree in a relevant field with 2+ years' experience in CNC machines.
- Hands-on experience in CNC machine installation, repair, and troubleshooting.
- Proficiency in engineering software and reading technical drawings.
- Strong communication and technical writing skills.
- Ability to work independently and in a team.
- Self-motivated and able to handle pressure.
- Willingness to travel and lift heavy objects.
- Bachelor's Degree in a relevant field.
- 3+ years of experience in CNC or fiber laser machines.
- Proficiency in Mandarin Chinese is a plus.
- Multiple opportunities available across the US and Canada.
- Competitive compensation and benefits package.
- Comprehensive medical, dental, and vision insurance.
- Life and disability insurance coverage.
- 401(k) plan with employer match.
- Generous paid time off and holidays.
- Financial and health benefits.
- Career development opportunities and sponsorships.
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