Field Technician

3 days ago


Charlotte, North Carolina, United States Restaurant Service Solutions Full time
Job Overview

As a Field Tech with Restaurant Service Solutions, you will be the primary point of contact for our clients in the Charlotte, NC area, providing on-site technical support and solutions to resolve issues and complete installations of various technologies.

Key Responsibilities
  • Travel to client sites to resolve technical issues and complete installations, utilizing strong problem-solving skills and exceptional customer service to build rapport and find solutions.
  • Utilize a variety of tools and equipment, including concrete saws, hammer drills, and toner meters, to complete tasks and resolve issues.
  • Manage company vehicle inventory, schedule, and ticket completion in our CRM software (TigerPaw), ensuring accurate and timely completion of tasks.
  • Work a highly variable schedule, including days, evenings, and overnight shifts, to meet the needs of our clients and complete tasks.
  • Travel within a 4-hour radius of Charlotte, with occasional overnight stays, to provide on-site support and solutions.
What We Offer
  • A competitive salary and benefits package, including medical, dental, and vision insurance, 401k with employer match, and company-paid life insurance and short-term disability insurance.
  • A company-provided vehicle and tools and equipment necessary for the job.
  • Opportunities for professional growth and development, including training on new technologies and systems.
  • A friendly and supportive work environment, with a team of experienced technicians and managers available for support and guidance.
Requirements
  • A valid driver's license and clean driving record.
  • Physical ability to lift and move 50 pounds, work on ladders, and crawl in tight spaces.
  • Excellent problem-solving skills and ability to work independently.
  • Strong communication and customer service skills.

We are an equal opportunity employer and welcome applications from qualified candidates who are eligible to work in the United States. We are not able to sponsor work visas at this time.


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