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General Manager

2 months ago

Lake Mary, Florida, United States Scenthound SODO Orlando, FL Full time
About the Role

We are seeking a skilled and compassionate leader to join our team as a Scenter Manager at Scenthound SODO Orlando, FL. As a key member of our management team, you will be responsible for driving membership sales, maintaining a knowledgeable team, and upholding quality standards.

Key Responsibilities
  • Drive membership sales through health and wellness education and promote a culture of dog wellness and safety.
  • Provide leadership, guidance, and mentorship to the Scenter employees, focusing on employee development and performance reviews.
  • Uphold quality standards through hands-on participation, employee audits, and training, ensuring the safety of dogs and team members at all times.
  • Promptly and accurately communicate information from upper management to your team and create an environment conducive to teamwork, open communication, and Scenthound values.
  • Manage client expectations and resolve customer concerns in a timely and professional manner.
Requirements
  • Management experience, preferably in a retail or pet care environment.
  • Customer service experience, with a strong focus on delivering exceptional customer experiences.
  • Ability to lift up to 70 pounds and stand for long periods of time, with reliable transportation to and from work.
  • Willingness to work in a smoke-free environment and adapt to changing circumstances.
What We Offer
  • Competitive hourly base pay, plus tips, and performance bonuses.
  • Merit-based pay increases and opportunities for advancement within the company.
  • Complimentary service membership and a comprehensive benefits package.