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Restaurant Operations Manager

1 month ago

Lake Mary, Florida, United States Duffy's Sports Grill Full time
Job Title: Assistant General Manager

We are seeking an experienced and skilled Assistant General Manager to join our team at Duffy's Sports Grill. As a key member of our management team, you will be responsible for assisting in the planning, directing, and coordinating of all restaurant operations and personnel management.

Key Responsibilities:
  • Monitor and maintain high standards of restaurant operations and conditions to ensure exceptional guest services and quality of product.
  • Oversee job performance, food and labor costs, budgets, and sales, ensuring accurate and timely reporting.
  • Develop and implement effective coaching and counseling strategies to improve team performance.
  • Manage HR issues, ensuring compliance with company policies and procedures.
  • Ensure SNAG compliance and maintain accurate payroll processing.
  • Train and mentor managers, promoting a culture of excellence and continuous improvement.
  • Deliver team player annual reviews and conduct orientation for new staff members.
  • Responsible for all FOH training, ensuring staff are equipped to provide exceptional guest experiences.
  • Involved in P&L management, maintaining budgeted food and beverage costs.
  • Understand General Ledger and accounts/approved vendors, ensuring accurate financial management.
  • Manage bar operations, including liquor inventory and ordering.
  • Handle cash transactions, comps, and voids, maintaining accurate cash handling procedures.
  • Enter all invoices, ensuring timely and accurate payment processing.
  • Create bartender schedules, ensuring adequate staffing and coverage.
  • Keep marketing material current, promoting the restaurant's brand and image.
  • Ensure menu spec compliance, maintaining high standards of quality and presentation.
  • Understand Health Inspections and Ecosure goals, ensuring compliance and excellence.
  • Display good judgment and maintain a positive attitude, promoting a culture of excellence and teamwork.
Requirements:
  • Dependability - Job requires being reliable, responsible, and dependable, and fulfilling obligations.
  • Initiative - Job requires a willingness to take on responsibilities and challenges.
  • Adaptability/Flexibility - Job requires being open to change (positive or negative) and to considerable variety in the workplace.
  • Stress Tolerance - Job requires accepting criticism and dealing calmly and effectively with high-stress situations.
  • Attention to Detail - Job requires being careful about detail and thorough in completing work tasks.
  • Self-Control - Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
  • Integrity - Job requires being honest and ethical.
  • Cooperation - Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
  • Concern for Others - Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.
  • Social Orientation - Job requires preferring to work well with others rather than alone.
Essential Functions:
  • Stand for long periods of time.
  • Use both hands and all fingers to handle, control, grasp, move, assemble or feel objects, tools, or controls.
  • Repeat the same movements.
  • Walk or stand for long periods of time.
  • See details of objects that are less than a few feet away.
  • See details of objects that are more than a few feet away.
  • See differences between colors, shades, and brightness.
  • Understand the speech of another person.
  • Speak clearly so listeners can understand.
  • Use stomach and lower back muscles to support the body for long periods without getting tired.
  • Keep your hand and arm steady while moving.
  • Move two or more limbs together (for example, two arms, two legs, or one leg and one arm).
  • Bend, stretch, twist, or reach out their body.
  • Be physically active for long periods without getting tired or out of breath.
  • Focus on one source of sound and ignore others.
  • Hear sounds and recognize the difference between them.
  • Use muscles to lift, push, pull, or carry heavy objects.
  • Use muscles for extended periods without getting tired.
  • Determine the distance between objects.
  • Coordinate movement of several parts of the body, such as arms and legs, while the body is moving.
  • React quickly using hands, fingers, or feet.
  • Add, subtract, multiply, or divide quickly and correctly.
  • Multitasking different work activities and shifting attention from one task to another.
  • Heavy lifting up to 40 lbs.
  • Occasionally exposed to toxic or caustic chemicals.
  • Occasionally exposed to extreme cold and/or heat (non-weather).
  • Available to work days, nights, weekends, and holidays.
Additional Info:
  • Salaried Positions
  • 5-day Work Week - additional days worked receive incentive pay
  • Bonus Incentive plan for all levels of management
  • Comprehensive Medical Coverage
  • Dental Coverage
  • Vision Benefits
  • Accident, Short Term Disability, Long Term Disability and Critical Care Insurance
  • Complimentary Life Insurance
  • 401 (K) with Company Match
  • Health Savings Account with Company Match
  • Paid Time Off
  • Continued Professional Development
  • Dining privileges which may include discounts or monthly allowance
  • Health and Wellness Incentives for Gym Memberships