Customer Support Agent
2 weeks ago
Job Title: Customer Support Agent
Job Summary:
NCR Corporation is seeking a Customer Support Agent to join our team. As a Customer Support Agent, you will be responsible for providing technical support and assistance to clients and businesses regarding hardware and software issues.
Key Responsibilities:
- Works directly with customers to resolve recurring or standard problems
- Provides daily and weekly incident tracking sheets to report on performance
- Reviews incident history to determine recurring faults
- Provides technical support and assistance to clients and businesses regarding hardware and software issues
- Allocates engineer appointment times for jobs requiring multiple resources on-site
- Updates work orders and provides status information
- Assigns and distributes workload to meet SLA's
- May respond to escalated calls
- Participates in product set or customer base training
- May implement remote fixes relying on guided search for diagnosis across multiple products
- Applies troubleshooting checklists
- Acquires and applies knowledge of troubleshooting techniques and desktop diagnostic tools
Requirements:
- Basic PC literacy; Keyboard proficiency; Understanding of Windows-based applications/tools
- Problem solving and analytical skills.
- Relationship building skills; Excellent communication skills, verbal and written as well as listening skills
- High school diploma
NCR Corporation is an Equal Opportunity Employer.
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