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Federal Client Support Manager

2 months ago

Hanover Hills, Maryland, United States Jobot Full time

Federal Client Support Manager (TS/SCI Full Scope Poly) required for a leading global enterprise in IT, Software, Cloud, and Solutions
This Jobot Job is hosted by: Pat Befort

Salary:
$150,000 - $170,000 annually

About Us:

  • We are a worldwide organization committed to the development of our employees and assisting our clients in elevating their businesses.
  • Our diverse clientele includes various sectors, Fortune 500 industry leaders, and emerging companies aiming to establish their presence.
  • We offer a wide range of products, including Software, Cloud Services, Artificial Intelligence, Storage, Networking, Supercomputing, and Digital Transformation solutions.

Why Join Our Team?

  • Recognized consistently as a TOP Workplace by our employees, with an impressive employee satisfaction rate (approximately 90% compared to the 57% average at typical U.S. companies).
  • Exceptional employee benefits, a healthy work-life balance, and numerous opportunities for personal and professional advancement.
  • Be part of an organization where your contributions matter and participate in creating industry-leading products and services for our clients.

Position Overview:

We are in search of a motivated and detail-oriented Federal Client Support Manager to join our team. This position presents a unique opportunity to engage with advanced technology and tackle intricate challenges for our federal clientele. The ideal candidate will possess expertise in hardware and application support, along with a solid understanding of federal account management. A TS/SCI Full Scope Polygraph clearance is required for this role.

Key Responsibilities:
As a Federal Client Support Manager, your duties will encompass but are not limited to:

  • Delivering outstanding technical support to federal clients, ensuring their hardware and application requirements are addressed promptly and effectively.
  • Building and nurturing strong relationships with federal clients, serving as the primary contact for all account-related inquiries and challenges.
  • Collaborating with cross-functional teams to provide comprehensive solutions to clients' technical issues.
  • Promoting the adoption of our technologies within the client's environment and advocating for their needs within our organization.
  • Tracking and managing client issues, ensuring timely resolution and effective communication.
  • Identifying opportunities for account growth and expansion, utilizing your technical knowledge and understanding of client needs.
  • Keeping abreast of the latest technological advancements and federal regulations to ensure our solutions remain competitive and compliant.

Qualifications:
To qualify for the Federal Client Support Manager position, candidates must meet the following criteria:
1. 5+ years of experience in a technical support or account management role, preferably within the technology sector.

  • Demonstrated experience in hardware and application support.
  • Strong problem-solving abilities, capable of troubleshooting complex technical challenges.
  • Excellent interpersonal skills, with the capacity to establish and maintain robust relationships with federal clients.
  • Outstanding communication skills, able to convey complex technical concepts to a non-technical audience.
  • A comprehensive understanding of federal regulations and guidelines pertaining to technology.
  • A current TS/SCI Full Scope Polygraph clearance.


We seek candidates who are enthusiastic about technology, eager to learn, and ready to make a significant impact on our federal clients.