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Crisis Response Team Lead
2 months ago
The Mental Health Association is seeking a Crisis Response Team Lead for our Mobile Crisis Outreach Response program, operating out of our Hudson County location. The program will respond to adults (18 and above) in non-life-threatening situations who have contacted the 988 Suicide and Crisis Lifeline. The Mobile Crisis Outreach Response program will respond 24 hours a day, seven days a week, every day of the year, to non-life-threatening mental health, substance use or suicidal crises in the community. The program will work in coordination with the 988 Suicide and Crisis Lifeline crisis centers.
- The Crisis Response Team Lead will oversee staff development and activities of the MCORT office.
- Assist in the development of the program's administrative and programmatic operations, including staff scheduling, training, and orientation.
- Provide remote backup to the Mobile Crisis Outreach Response staff in the field.
- Engage with the Crisis Outreach Responder to provide higher-level clinical services, including assessing and determining the most appropriate interventions during a crisis outreach.
- Provide ongoing supervision to the MCORT team, including Crisis Outreach Responders and Peer Support Specialists.
- Ensure training compliance for the MCORT in areas such as de-escalation, mental health crisis, substance use crisis, and suicide prevention/education training.
- Provide education and training to staff on data collection and reporting.
- Review and sign off on at least 20% of Mobile Crisis Outreach Response reports for quality assurance purposes.
- Collaborate with the Program Director to analyze data and develop reports on mobile outreach encounters, their resolution, and appropriate transition of care for the individuals served.
- Provide weekend/holiday coverage on a rotating basis for 24-hour/7-day access to services.
- Record keeping, reports, and documentation in accordance with program requirements.
- Attend regularly scheduled meetings, including supervision, agency meetings, and training(s) as assigned.
- Record keeping as required by funding sources through the electronic clinical record software, and/or accreditation agencies as required.
- Other duties as assigned by the Program Director.
Reports to: Program Director - 988 Mobile Crisis Outreach Response Team.
Benefits: Fully paid medical coverage for eligible staff, generous 401(k) match, plentiful paid holidays, vacation, personal, and sick time.
Equal Opportunity Employer: The Mental Health Association is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is our policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.
