Sales Associate

5 days ago


Scottsdale, Arizona, United States Richemont Full time
Job Summary

We are seeking a highly skilled and experienced Sales Associate to join our team at Richemont. As a Sales Associate, you will be responsible for providing exceptional customer service and driving sales growth in our luxury retail environment.

Key Responsibilities
  • Consistently achieve and/or exceed monthly sales targets, as directed by management.
  • Ensure that each client receives outstanding and exceptional customer service by providing a friendly environment, maintaining outstanding standards, solid product knowledge, and all other components of customer service.
  • Adapt approach according to client needs and motivations, negotiate and handle objections with ease, and assist and support after-sales clients in accordance with Maison values.
  • Cultivate new and existing client relationships through exceptional service and other Maison-specific CRM initiatives, partnering with management to develop a plan for their clients and prospects.
  • Consistently and accurately capture client data for follow-up and relationship building, effectively utilizing the tools that are available.
  • Partner with management to develop a plan to support and participate in in-store and offsite events and networking.
Requirements
  • College degree preferred.
  • 2 to 5 years of previous experience in luxury retail, service, or hospitality environment.
  • General knowledge of timepiece movements.
  • Ability to work in a fast-paced retail store environment, computer and internet savvy, MS Office experience required, SAP knowledge preferred.
  • Additional language skills are a plus, excellent interpersonal and communication skills are required, strong understanding of customer service needs and customer priorities.
  • Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision, being a genuine Maison Ambassador, upholding Cartier image by maintaining professional demeanor at all times and being an Ambassador for the Brand.
  • Self-starter with team-player approach, must be available to work retail hours including weekends and to travel for trainings, client events, conferences.

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