Customer Service Representative
4 days ago
As a Customer Service Representative at Brothers Plumbing Co, you will be the primary point of contact for customers, supporting the day-to-day operations of the company. Your role will involve answering phone calls, obtaining customer information, booking calls, and addressing customer concerns. You will work diligently to solve problems to the customer's satisfaction, developing and managing reports, and interacting with field personnel to schedule calls efficiently.
Key Responsibilities:
• Assist in taking all incoming client calls, recognizing the importance of first impressions.
• Provide good communication with clients, prioritizing their needs and ensuring a courteous and pleasant demeanor.
• Ensure the phone is answered before the third ring and use the approved company greeting.
• Notify clients ahead of time if the technician is not going to arrive at their scheduled time window and reschedule to their satisfaction.
• Perform the budgeted number of service and repair calls each day, as residential replacement leads come from these calls.
• Assist with supervising and dispatching of all service and maintenance calls to ensure maximum efficiency without compromising client satisfaction.
• Debrief technicians after each call and ensure they collected payment.
Requirements:
• Self-starter, reliable, and flexible with hours.
• Strong customer service skills, telephone etiquette, and working knowledge of email systems.
• Present and communicate professionally (written and verbal).
• Excellent interpersonal communication skills on a professional and technical level.
• Able to work both independently and as part of a team.
• Strong knowledge of Google Docs, Microsoft Excel, Word, and PowerPoint.
• Must be a critical thinker with strong English composition skills.
• Ability to develop tools that create efficiencies within the department.
• Bilingual a plus, not required.
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Customer Service Representative
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Bilingual Customer Service Representative
7 days ago
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Customer Service Representative
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Customer Service Associate
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Member Service Representative
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