Loan Servicing Representative

4 weeks ago

Chandler, Arizona, United States Wells Fargo Full time

About this role:

Wells Fargo is seeking a Loan Servicing Representative to join Consumer Collections and Servicing in Arizona. As a Loan Servicing Representative, you will be responsible for servicing loans according to bank policies, procedures, and regulatory requirements.

This department provides Small Business Administration (SBA) servicing and collections support. Learn more about the career areas and lines of business at

In this role, you will:

  • Support Loan Servicing functional area and processes while ensuring service level agreements (SLAs) are met
  • Review, research, analyze, calculate, and submit purchase demand kits related to Small Business Administration (SBA) loans
  • Identify opportunities to improve various areas within Loan Servicing and recommend solutions
  • Perform moderately complex administrative, transactional, operational, or collections support tasks
  • Follow SBA standard operating procedures
  • Receive direction from Loan Servicing manager
  • Escalate non-routine questions to more experienced individuals
  • Provide guidance to less experienced peers
  • Interact and communicate with internal partners as needed
  • Assist in the development, review, and revision of department policy and procedures
  • Have no direct customer contact

Required Qualifications:

2+ years of Loan Servicing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

Knowledge and understanding of document research and review

Ability to navigate multiple computer systems, applications, and utilize search tools to find information

Effective critical thinking and problem-solving skills with a focus on understanding customer requests

Ability to work independently and meet service level agreements (SLAs)

Systems experience to include ECAR, FDR, AFS, CPS, or the equivalent

Ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment

Excellent verbal, written, and interpersonal communication skills

Ability to work in a fast-paced environment with excellent attention to detail and quality standards

Knowledge and understanding of loan documentation

Ability to manage a pipeline of work from assignment to completion

Job Expectations:

Ability to work onsite at a location(s) listed

Ability to work a hybrid schedule

Ability to work additional hours as needed

This position is not eligible for Visa sponsorship

Position Locations:

11601 N Black Canyon Hwy - Phoenix, Arizona 85029

2800 S Price Road - Chandler, Arizona 85286

Required location(s) for this position is listed above. Candidate must reside within a reasonable commute to the site location. Relocation assistance is not available for this position

Hybrid Schedule:

Monday-Friday 7am - 3:30pm

Training Schedule:

Same as hybrid. Blended - OJT | Virtual | Hands On

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company.

They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions.

There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US:

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Candidates applying to job openings posted in Canada:

Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities.

Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

Company:

WELLS FARGO BANK

Req Number:

R

Updated:

Tue Oct 22 00:39:43 UTC 2024

Location:

CHANDLER,Arizona

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