Customer Service Representative
1 month ago
Overview:
Better Health Group is committed to delivering exceptional healthcare experiences for our patients. As a Customer Service Representative, you will play a vital role in supporting our community seniors by providing empathetic and professional support via inbound calls.
Responsibilities:
- Answer incoming healthcare contact center calls and provide support to patients in need.
- Gather and verify demographic information using standard computer software and systems.
- Use problem-solving skills to identify immediate caller needs and route calls to appropriate resources according to standard operating procedures.
- Document all call information according to approved operating procedures.
- Use verbal communication strategies to effectively elicit information, gain confidence from callers, and provide reassurance.
- Accurately identify callers presenting concerns and document per protocol.
- Meet quality assurance requirements and other key performance metrics, including punctuality and attendance.
Requirements:
- High school diploma or equivalent. 2+ years of customer service experience, preferably in a healthcare call center environment.
- Active listening, empathy, professionalism, and problem-solving skills, with a focus on first-call resolution and building value for the customer.
- Experience with Google Suite applications.
- Experience with data entry and call documentation.
- Strong verbal and written communication skills.
- Medical terminology preferred.
What We Offer:
- A comprehensive compensation and benefits package, including medical, dental, vision, disability, and life insurance.
- 401k with employer match.
- Paid time off and paid holidays.
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