Customer Service Representative

1 month ago


Oklahoma City, Oklahoma, United States BETTER HEALTH GROUP INC Defunct Full time

Overview:

Better Health Group is committed to delivering exceptional healthcare experiences for our patients. As a Customer Service Representative, you will play a vital role in supporting our community seniors by providing empathetic and professional support via inbound calls.

Responsibilities:

  • Answer incoming healthcare contact center calls and provide support to patients in need.
  • Gather and verify demographic information using standard computer software and systems.
  • Use problem-solving skills to identify immediate caller needs and route calls to appropriate resources according to standard operating procedures.
  • Document all call information according to approved operating procedures.
  • Use verbal communication strategies to effectively elicit information, gain confidence from callers, and provide reassurance.
  • Accurately identify callers presenting concerns and document per protocol.
  • Meet quality assurance requirements and other key performance metrics, including punctuality and attendance.

Requirements:

  • High school diploma or equivalent. 2+ years of customer service experience, preferably in a healthcare call center environment.
  • Active listening, empathy, professionalism, and problem-solving skills, with a focus on first-call resolution and building value for the customer.
  • Experience with Google Suite applications.
  • Experience with data entry and call documentation.
  • Strong verbal and written communication skills.
  • Medical terminology preferred.

What We Offer:

  • A comprehensive compensation and benefits package, including medical, dental, vision, disability, and life insurance.
  • 401k with employer match.
  • Paid time off and paid holidays.


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