Shift Operations Manager
2 weeks ago
We are seeking a highly skilled Shift Manager to lead our restaurant team and ensure exceptional customer service and product quality. As a Shift Manager, you will be responsible for leading and developing your team to execute outstanding product quality and customer service, building sales and controlling costs for each shift.
Key Responsibilities:
- Train, coach, and develop Potbelly Associates to achieve exceptional customer service and product quality.
- Lead and manage the team to execute standard Potbelly operating policies and procedures, with a focus on people, customers, and profit.
- Contribute to the hiring and retention of Associates and Certified Trainers, and execute a plan to decrease turnover and improve Associate job satisfaction.
- Maintain critical standards for raw and finished product quality, service speed and quality, cleanliness, and sanitation.
- Properly execute, enforce, and manage all food safety requirements and practices, and ensure a clean and sanitary environment.
- Manage back-of-the-house to ensure standards are met, and ensure shop security and safety by executing procedures properly.
- Control food components, labor, waste, and cash across shifts, and count drawers to ensure proper cash handling procedures are followed.
Requirements:
- Ability to stand/walk for 9-10 hours per day and sit for 1-2 hours per day.
- Ability to exert well-paced and frequent mobility for periods of up to five hours.
- Ability to lift up to 10 pounds frequently and up to 50 pounds occasionally.
- Ability to work in both warm and cool environments, indoors (95%) and outdoors (5%).
- Ability to tolerate higher levels of noise from music, customer, and employee traffic.
- Ability to manage a fast-paced, high-volume, customer-focused restaurant through organization and coordination of schedules, problem-solving, maintaining cleanliness, training employees, execution of marketing plans, and providing great customer service.
About Us:
Potbelly Sandwich Shop is a unique and of-the-kind sandwich shop with over 450 locations in the USA. We are committed to providing exceptional customer service and product quality, and we are seeking a highly skilled Shift Manager to join our team.
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