Area Customer Engagement Specialist
2 weeks ago
Position Overview:
The Regional Client Relations Coordinator plays a crucial role in managing key customer accounts within the region. This position is essential for fostering strong business relationships and ensuring customer satisfaction.
Key Responsibilities:
- Serve as the primary contact for significant clients to enhance and sustain business partnerships.
- Oversee special initiatives, including product rollouts and returns management.
- Prepare and provide quotes for expedited shipments and manage bookings.
- Facilitate shipment adjustments and provide quotes that exceed standard parameters.
- Support and mentor customer service personnel at service centers throughout the region.
- Conduct sales outreach to major clients as a supplementary resource for the sales team.
- Manage reporting and special projects for the Regional Vice President.
Qualifications:
- A high school diploma or equivalent is required; an Associate's degree is preferred.
- Minimum of 5 years of experience in transportation, particularly in customer service.
- Experience in inside or outside sales and project management is advantageous.
- Proficiency in Microsoft Office is essential.
- Exceptional attention to detail and accuracy in a dynamic work environment.
- Strong interpersonal and problem-solving abilities.
- Excellent verbal and written communication skills.
- Ability to operate with minimal supervision and make high-level decisions.
Join Our Team:
As a valued member of our organization, you will have access to a comprehensive benefits package, including:
- Health, Dental, and Vision Insurance
- Short-Term and Long-Term Disability Coverage
- Flexible Spending Accounts
- 401(k) Retirement Plan
- Wellness Programs
- Employee Credit Union, Vacation, and Holidays
Old Dominion Freight Line, Inc. is committed to providing equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, national origin, gender identity, sexual orientation, age, disability, pregnancy, genetic information, military status, or any other characteristic protected by applicable law.
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