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Customer Service Specialist

2 months ago

Memphis, Tennessee, United States Planned Parenthood of Tennessee & N. Mississippi Full time
Job Overview

Position Title: Customer Service Specialist

REPORTS TO: Call Center Operations Supervisor
STATUS: Non-exempt/Hourly


About Planned Parenthood of Tennessee and North Mississippi

Planned Parenthood of Tennessee and North Mississippi (PPTNM) is a leading non-profit healthcare organization dedicated to providing comprehensive reproductive health services and education. With a legacy spanning over 75 years, we are committed to delivering high-quality, affordable healthcare across Tennessee and neighboring regions.

COVID-19 Vaccination Requirement:

As a healthcare provider, PPTNM mandates that all employees be fully vaccinated against COVID-19. Candidates must provide proof of vaccination as a condition of employment, with reasonable accommodations considered on a case-by-case basis.


Position Summary:

The Customer Service Specialist plays a crucial role in enhancing clinic operations and delivering outstanding service to our clients. This position involves collaborating with fellow team members to manage incoming calls, triage inquiries, and schedule appointments effectively. Exceptional communication skills are essential for engaging with clients and creating a welcoming atmosphere.

Key Responsibilities:
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

  • Handle a high volume of incoming calls with professionalism and courtesy.
  • Exhibit outstanding customer service skills.
  • Schedule appointments for clients in a timely manner.
  • Gather necessary information, including insurance details, and verify eligibility as needed.
  • Assess clients' financial situations and confirm fee structures.
  • Provide clients with relevant information and documentation required for their visits.
  • Deliver accurate information in accordance with Planned Parenthood policies.
  • Respond appropriately to emergency calls following established protocols.
  • Maintain confidentiality of patient and customer information at all times.
  • Assist with medical records release as required.
  • Direct calls to appropriate staff members as necessary.
  • Comply with HIPAA regulations and mandatory reporting requirements.
  • Participate in training sessions and team meetings as needed.
  • Maintain a professional appearance and demeanor.
  • Demonstrate a strong commitment to the mission and goals of Planned Parenthood.
  • Perform additional duties as assigned.

Qualifications:

  • Minimum of 1 year experience in a call center environment.
  • 1 year of experience in insurance verification.
  • 1 year of experience in a medical office setting.

Compensation and Benefits:

  • Competitive salary based on experience.
  • Comprehensive employer-paid medical, dental, and life insurance coverage.
  • 401(k) plan with matching contributions.
  • Generous paid time off policy including vacation days, floating holidays, and paid holidays.

This job description is intended to provide a general overview of the position and is not an exhaustive list of all responsibilities and qualifications. Management reserves the right to modify this description as necessary to meet business needs.

Non-Discrimination Statement:

PPTNM is committed to providing equal employment opportunities and does not discriminate based on any protected characteristic. We will make reasonable accommodations in compliance with applicable laws.

E-Verify Participation:
PPTNM participates in E-Verify to confirm employment eligibility in the U.S.