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Full Time Member Solutions Representative Position
2 months ago
**Job Summary**
Altra Federal Credit Union is seeking a highly skilled and customer-focused Member Solutions Representative to join our team in the Tyler West Loop office. As a key member of our team, you will be responsible for providing exceptional service to our members, ensuring a positive and memorable experience in our office.
**Key Responsibilities:**
- Welcome members to our office and facilitate all lobby traffic
- Assist members with in-branch technology and determine the nature of their visit
- Perform miscellaneous functions, including:
- Assist members with using assisted self-service technology
- Process mail and night drop transactions
- Savings bond redemption
- Account research
- Gift card sales
- Notary service
- Cashiers checks
- ATM, vault, coin machine and teller cash recycler balancing as needed
- Process Currency Transaction Reports (CTRs)
- Process Suspicious Activity Reports (SARs)
- Assist members with checking account and savings account inquiries
- Assist Mortgage Services, Business Services and Office Managers with various tasks
**Requirements:**
- High school diploma, GED or HSED
- At least one (1) year of experience in a financial service environment
- Excellent customer service skills
- Good communication and writing skills
- Professional telephone etiquette
- Ability to plan, organize and prioritize work
**Benefits:**
- Competitive starting base rate of $16.50+, depending on experience
- When bilingual in Spanish or Hmong, receive a $1.00 / hour pay premium after completing and passing the language exam
- Comprehensive benefits package, including medical / dental / vision coverage, group life insurance, and supplemental life insurance options
- Up to a 6% Employer-matched 401(k) + additional 3% employer contribution
- Paid time off, volunteer time off, and your birthday off (paid)
- Employee-only perks and discounts
**Why Altra Federal Credit Union?**
We are committed to community engagement, diversity, equity, and inclusion, financial literacy, and giving back to the communities we serve. Our team is dedicated to providing exceptional service and creating a positive work environment. We offer professional growth and advancement opportunities, innovative culture, and a comprehensive benefits package.