Customer Service Representative

4 weeks ago


Tyler, Texas, United States Dynamic Workforce Solutions Full time
Job Summary

We are seeking a highly skilled Customer Service Representative to join our team at Dynamic Workforce Solutions. As a Customer Service Representative, you will be the first point of contact for all customers seeking Workforce Center Services.

Key Responsibilities:

  • Assist customers in accessing resources to secure employment, training, or other supportive services to attain self-sufficiency.
  • Provide basic information and direct customers to services in an appropriate, timely, and efficient manner.
  • Promote the benefits and scope of services available by making customer referrals to appropriate workshops, assessments, and internal programs.
  • Ensure equitable access for all individuals regardless of needs or barriers.
  • Coordinate the efficient use of resources with partner staff.
  • Use computers and printed materials to assist customers in accessing various websites, including state systems, for relevant information on job search and other resources for developing job leads.
  • Assist customers in accessing labor market information and provide assistance on applications, resume, and cover letter development, as well as work search software tools.
  • Maintain the schedule of workshops and orientations, coordinate staying abreast of regional activities to provide customers with up-to-date information.
  • Answer, transfer, and direct incoming calls from across the region.
  • Maintain customer statistics and provide weekly, monthly, quarterly reports to leadership as required.
  • Utilize Extreme Customer Service behaviors in all interactions with internal and external customers.

Requirements:

  • Associate Degree with coursework in Social Services or a related field or equivalent experience.
  • Minimum 2 years customer service experience required.
  • Excellent verbal and written communication skills, as well as demonstrated computer skills.
  • Workforce Service experience or demonstrated ability to serve diverse populations required.
  • Prefer working knowledge of all applicable local Workforce Service programs.
  • Familiarity with applicable federal, state, and local laws and regulations required.

Benefits:

  • Insurance: Health, Life, Dental, and Disability
  • PTO, Paid Holidays, 401K, Flexible Spending Account, Tuition Assistance

Job Type: Full-time

Work Environment: Office environment with occasional travel to other locations.

Physical Demands: Carrying/lifting up to 5 pounds, frequently; up to 10 pounds, regularly; and up to 25 pounds, occasionally.

Required Competencies: Extreme Customer Service focus, learning orientation, communication proficiency, teamwork orientation, technical capacity.



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