Fitness Club Representative

4 weeks ago


Tyler, Texas, United States Crunch Fitness Full time
Job Title: Member Service Representative

Join the Crunch Fitness team as a Member Service Representative and be a part of creating a warm and welcoming environment for our members and guests. As a key member of our team, you will be responsible for delivering exceptional customer service, promoting membership privileges, and ensuring a seamless experience for all who visit our club.

Key Responsibilities:
  • Provide exceptional customer service to members and guests, ensuring a positive and memorable experience.
  • Promote membership privileges, including tanning, group fitness, small group training, and childcare.
  • Deliver on new member enrollment expectations, including guest conversion, Peaks %, ACH %, and CrunchOne Kickoff standards.
  • Check in all members and guests in accordance with company procedures, resolving any member check-in issues.
  • Answer phones in a courteous and professional manner, communicating special events and facilitating member requests.
  • Maintain a professional and courteous disposition, being an expert in all club facility, services, programs, and schedules/hours of operation.
  • Ensure a clean and organized work area, navigating all stations of the front desk area, including check-in, Relax & Recover, guest services, and membership sales.
Requirements:
  • Minimum 1 year of experience in a service-oriented position preferred.
  • Ability to communicate effectively and demonstrate proficiency in reading and writing skills required.
  • Strong customer service orientation.
  • CPR/AED certification required (can be obtained within 30 days of hire).
Benefits:
  • PTO.
  • Subsidized health insurance coverage (health, dental, vision) for full-time positions.
  • Basic Life and AD&D.
  • HSA.
  • Short-term disability.
  • Free gym membership.

Crunch Fitness is an equal opportunity employer and complies with ADA regulations as applicable. We provide equal employment opportunities to all employees and employment applicants, prohibiting discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.



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