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Customer Support Associate

2 months ago

Chicago, Illinois, United States AlphaGraphics Full time
Benefits:
  • Attractive salary package
  • Employee discounts available
  • Comprehensive health coverage
PERKS:
  • Competitive earnings with commission opportunities
  • Flexible work hours
  • A culture of teamwork, kindness, enjoyment, and humor
  • Opportunities for career advancement
COMPANY OVERVIEW:

As a prominent entity in the Printing, Design, and Shipping sectors, our goal is to collaborate with small enterprises and individuals, delivering top-notch solutions that simplify their lives.

Our dedicated team at AlphaGraphics - US715 is in search of a Customer Service Representative (CSR) to join us on a full-time basis. The CSR will play a crucial role in fostering and sustaining positive interactions with our clients, ensuring their needs and expectations are fulfilled.

We value highly collaborative and reliable team members who are motivated by the chance to contribute to the success of a local business. Our small, enthusiastic, and dynamic team is fully committed to our company's achievements, and we appreciate the contributions of every team member.

KEY RESPONSIBILITIES:
  • Act as the primary internal liaison for the organization.
  • Demonstrate our expertise in products and services, providing accurate pricing estimates based on customer needs.
  • Relay customer requirements to the support team in line with company policies.
  • Engage with customers via phone or in-person to provide information about our offerings, process orders, and manage leads.
  • Calculate service charges, collect payments, or coordinate billing for printing services using PrintSmith Software (EFI).
  • Previous experience in a printing environment is advantageous.
  • Attract potential clients by addressing inquiries about products and services and suggesting relevant options.
QUALIFICATIONS:
  • Experience in a print shop is preferred but not mandatory.
  • Proven ability to assess customer needs, meet service quality standards, and evaluate satisfaction.
  • Strong relationship-building skills with customers and colleagues.
  • Excellent written and verbal communication abilities.
  • Strong organizational capabilities.
  • A genuine desire to assist others.
  • Critical thinking skills to evaluate various solutions to challenges.
The employer for this position is an independently owned and operated franchisee of PostNet International, Inc. If selected, the franchisee will be your employer, not PostNet International, Inc. or any of its affiliates.

Compensation: $45,000 - $80,000 annually.

At AlphaGraphics, we offer diverse career opportunities for everyone. Whether you are starting your career, seeking growth, or looking for a change, we have exciting roles available.

We take pride in our training programs across management, sales, operations, print, signs, design, and marketing. Join us, regardless of your experience level, and we will thrive together as a team.

We encourage all individuals to apply.