Senior Manager, IT Operations

1 month ago

Waltham, Massachusetts, United States Ventus Therapeutics Full time

About Ventus Therapeutics:

We are a biopharmaceutical company leveraging cutting-edge structural biology and computational chemistry tools to develop novel small molecule medicines for challenging targets. Our initial focus is on immunology, inflammation, and neurology.

Our proprietary drug discovery platform, ReSOLVE, enables us to discover and develop medicines through unique insights into protein targets and create dynamic blueprints for differentiated small molecule medicines. Our lead programs target key innate immune modulators, including NLRP3 and cGAS.

Job Overview:

Reporting to the VP Finance and IT, the IT Sr. Manager will oversee the Ventus Information Technology Infrastructure and End User Services. This person will also supervise Ventus' Managed Services Provider (MSP) to ensure a highly productive work environment, dynamic mobility capabilities, and an effective support model.

Key Responsibilities:

  • Implement and maintain desktop support for remote and onsite personnel, specifying and deploying hardware as needed
  • Manage the overall effectiveness and efficiency of Ventus infrastructure systems and End User Services (EUS) by leveraging Ventus' MSP
  • Plan and manage the installation of new organization-wide systems and applications, collaborating with departments as necessary
  • Collaborate with scientists to integrate lab equipment and ensure appropriate data security measures are in place
  • Maintain and troubleshoot local and cloud server and network infrastructure, and peripherals

IT Security and Compliance:

  • Work with leadership to establish and enforce IT security policies, procedures, and protocols to protect sensitive data, intellectual property, and critical infrastructure
  • Ensure compliance with relevant regulations and standards, such as HIPAA, GxP, FDA guidelines, and data privacy laws as required
  • In collaboration with Ventus' MSP and partners, conduct regular security audits, vulnerability assessments, and risk analyses to identify and address potential security threats

Vendor Management:

  • Manage MSPs to ensure service-level agreements (SLAs) are met and maximum value is attained from the MSPs
  • Interact with and assist in managing outside vendors, outsourcers, and service providers to procure and deliver technology products, services, and contracts as required
  • Collaborate with Ventus Contracts Manager to negotiate contracts and SLAs to ensure cost-effectiveness, quality, and timely delivery of IT solutions and services

Cost Management:

  • Manage IT expenditures
  • Identify opportunities to improve cost efficiency in areas such as hardware standardization, software consolidation, and license management

Requirements:

  • Provide Tier I to III/other support per request from various constituencies
  • Technical lead on IT projects to enhance/streamline company efficiencies, processes, and collaboration
  • Perform daily on-premises and cloud system monitoring, verifying the integrity and availability of all hardware, server resources, systems, and key processes
  • Perform regular security monitoring and oversight to ensure Ventus security defenses act as desired
  • Work with the Computational Sciences team as required to ensure seamless integration with Enterprise IT infrastructure
  • Specify IT hardware requirements for Enterprise IT systems and users and manage hardware inventory
  • This position is located in Waltham, MA; must be willing to work onsite a minimum of 3 days per week, and as required based on business needs

Qualifications and Skills:

  • 7+ years of proven experience managing IT of a small to medium-sized company, preferably in the Biotechnology or Pharmaceutical industry
  • Degree in Computer Science and Engineering or a related field preferred; relevant experience may be considered in place of a degree
  • Experience with lab systems and associated IT requirements, preferably in biotechnology or pharmaceutical research
  • Extensive technical knowledge of Windows network/server architectures, Active Directory, M365, and Teams/SharePoint; knowledge of Linux a plus
  • Knowledge of server and storage hardware
  • Knowledge of Microsoft Hyper-V
  • Familiarity with on premise and cloud backup solutions
  • Strong analytical ability, translating business and user requirements into logical architecture or solutions
  • Knowledgeable with Microsoft Cloud/Server technologies, M365, internal and voice networks.
  • Scripting experience a plus
  • Microsoft SharePoint Online and Teams experience
  • Experience with Single Sign-on (SSO) solutions
  • Certifications are a plus

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