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Customer Support Coordinator

2 months ago


Duluth, Minnesota, United States Sangsin Brake America Full time

Position Overview

The Sales Support Specialist plays a crucial role in delivering exceptional customer service and performing administrative tasks for the sales team. This role serves as a vital link between the sales department and other organizational units, necessitating strong organizational skills and the ability to prioritize a variety of tasks and responsibilities that may shift frequently. Ideal candidates are proactive, detail-oriented individuals who strive for excellence in their contributions.

Customer Focus

Our clientele primarily consists of significant distributors and major retailers within the automotive parts sector.

Key Responsibilities

  • Facilitating business development initiatives between sales representatives and external clients.
  • Ensuring a positive customer experience, which may involve undertaking tasks beyond standard job functions to meet customer needs.
  • Managing direct customer inquiries through various communication channels.
  • Providing support and collaboration with team members and other departments to achieve collective goals.
  • Performing additional general office duties as required.

Qualifications

  • A minimum of 2 years of experience in Marketing or Sales is preferred.
  • Strong communication skills, encompassing interpersonal, telephone, and written abilities.
  • Proficient in basic computer operations, including navigating software, managing emails, and possessing advanced skills in MS Excel and Word, along with report generation capabilities.