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Account Coordinator

1 month ago

Duluth, Minnesota, United States Nichiha Full time

Job Summary: We are seeking a highly organized and detail-oriented Account Coordinator to join our team. As an Account Coordinator, you will be responsible for managing customer orders, providing exceptional customer service, and working closely with various departments to ensure seamless service delivery.

Key Responsibilities:

  • Process customer orders and changes in a timely and accurate manner
  • Provide timely and accurate information to customers regarding order status and product knowledge
  • Work with various departments to arrange shipping and delivery of materials
  • Provide a positive customer service experience by listening to customers and determining their needs
  • Work closely with the credit department to resolve disputed credit items
  • Provide timely feedback to various departments and management regarding service failures or customer concerns
  • Partner with the sales team to meet and exceed customer service expectations

Requirements:

  • 2-year degree and/or equivalent amount of experience
  • Excellent customer service and communication skills
  • Ability to multi-task and prioritize tasks effectively
  • Strong problem-solving and analytical skills
  • Ability to work in a fast-paced environment and meet deadlines