IT Support Specialist
4 weeks ago
Elite Contracting Group is seeking a skilled IT Support Specialist to join our Service Operations Center team. As a key member of our technical support team, you will be responsible for providing exceptional customer service and technical support to our clients.
Key Responsibilities:
- Answer incoming service calls and manage service tickets
- Provide troubleshooting support related to software, desktops, services, network devices, and security and CCTV camera systems
- Perform other duties as assigned
Requirements:
- Strong troubleshooting skills and ability to fully resolve issues
- Basic network knowledge including configuration and troubleshooting of routers/switches/wireless/firewalls/LAN/WAN
- Helpdesk experience supporting customers or employees in an IT role
- Experience working with vendors and help lines resolving issues
- One or more industry recognized certifications or equivalent formal training/education
- Remote troubleshooting, monitoring, and diagnostic tools
- Strong organizational skills and the ability to communicate effectively
Preferred Qualifications:
- Hands on Experience with physical security systems, PACS, VMS, Access Control, Cameras, and Security software
- Experience configuring and maintaining Servers
- Have used a major ticketing system to manage support incidents
- Virtualization and cloud technologies (AWS/Azure/VMWARE)
- Basic programming or script experience (SQL, HTML, Python, Java)
Physical Requirements:
- Must be able to sit for prolonged periods of time
- Must be able to stand, walk, and bend
Additional Requirements:
- Must possess and maintain a satisfactory background record
Elite Contracting Group is an Equal Opportunity Employer and maintains a drug-free workplace by both policy and practice. Applicants are considered for all positions without regard to race, color, religion, sex, sexual orientation, national origin, age, marital or veteran status, or the presence of a non-job-related medical condition.
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