Customer Account Leader

3 weeks ago


Phoenix, Arizona, United States Swift Transportation Full time
About the Role

We are seeking a highly skilled Customer Account Leader to join our team at Swift Transportation. As a key member of our organization, you will be responsible for building and enhancing customer relationships, ensuring all assigned account activities are performed accurately and efficiently.

Key Responsibilities
  • Provide world-class service to internal and external customers through effective communication and problem-solving.
  • Manage employee performance, providing feedback and coaching to ensure team members meet defined metrics.
  • Set schedules and monitor work hours, approving overtime and time-off requests as needed.
  • Communicate customer expectations and account information to ensure seamless operations.
  • Address escalated customer service issues and identify solutions to existing problems.
  • Research service issues and ensure proper coding of all applicable service failures in the system.
  • Maintain a positive work atmosphere by acting and communicating in a manner that facilitates business operations.
Requirements
  • 3 years of experience as a customer account representative or similar role.
  • Previous experience in the transportation industry required.
  • Working knowledge of MS Office (Excel and Word) required.
  • Previous leadership experience preferred.
  • Bachelor's degree in business or related field or equivalent combination of education and/or experience required.
What We Offer
  • Competitive starting salary commensurate with experience and geographic location.
  • Potential bonus pay based on company performance.
  • Opportunities to volunteer and give back to local communities.
  • Comprehensive Benefits Package including 401(K), medical, dental, vision, disability, supplemental, and life insurance.


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