Order Processor and Customer Engagement Representative

4 days ago


Martinsville, Virginia, United States Vortex Companies Full time
Job Summary

We are seeking a highly organized and detail-oriented Order Processor and Customer Engagement Representative to join our team at Vortex Companies. As an Order Processor and Customer Engagement Representative, you will be responsible for entering customer and account data from source documents, compiling, verifying accuracy, and sorting information to prepare for order fulfillment, shipping, and invoicing.

Key Responsibilities
  • Receive and handle requests from customers and distributors for price quotes, purchase orders, order adjustments, and order cancellations.
  • Build rapport with customers and work to ensure they receive excellent service.
  • Provide pricing, delivery, and other order information to customers.
  • Handle a high volume of inbound and outbound calls for new orders to confirm information to process orders.
  • Use computer database (WMS) to retrieve necessary customer information, inventory information, and purchase order status.
  • Draft purchase orders and invoices to submit to both vendors and the accounting department.
  • Maintain files of active orders and updates with changes to customer accounts or orders.
  • As required, assist in inventory management and purchasing for key customers and vendors.
  • As required, confirm credit status of customers with financial/credit department.
  • Perform other related duties, as assigned.
Requirements
  • Excellent customer service.
  • Excellent and precise data entry and typing skills.
  • Excellent verbal and written communication skills.
  • Proficient in Microsoft Office Suite or related software.
  • Good organizational skills and attention to detail.
  • Proficient computer skills and ability to learn database and ordering systems.
  • Data entry experience a plus.
Education and Experience
  • Bachelor's degree in supply chain or related degree preferred.
  • One year of experience in customer service or order processing required.
Benefits

We offer a competitive total compensation package including health, vision, and dental insurance, 401K retirement plan, income protection insurance, off the job accident insurance, PTO and more. United Felts and all subsidiaries is an equal opportunity employer and does not discriminate against otherwise qualified applicants on the basis of race, color, creed, ancestry, religion, orientation, age, sex, marital status, national origin, disability, genetic information, or veteran status.


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