Insurance Customer Service Representative

5 days ago


Martinsville, Virginia, United States Terry Gross-Farmers Insurance Agency Full time
Job Summary

Terry Gross-Farmers Insurance Agency is seeking a highly skilled and customer-focused Insurance Customer Service Representative to join our team. As a key member of our agency, you will play a vital role in providing exceptional service to our clients, ensuring their satisfaction, and building long-lasting relationships.

Key Responsibilities
  • Effectively communicate with clients to understand their insurance needs and provide tailored solutions.
  • Assist clients in managing their policies, including updating information, processing claims, and addressing billing inquiries.
  • Provide top-notch customer service by promptly responding to client inquiries and resolving any issues or concerns.
  • Collaborate with insurance agents to cross-sell and up-sell additional coverage options to clients based on their needs.
  • Proactively identify and resolve any issues or concerns that clients may have, ensuring their loyalty to the agency.
Requirements
  • Prior experience in customer service.
  • Strong communication skills, both verbal and written, with the ability to effectively interact with clients and colleagues.
  • Detail-oriented and organized, with the ability to multitask and prioritize in a fast-paced environment.
  • Excellent problem-solving skills, with the ability to think critically and provide innovative solutions.
  • Proficient computer skills and the ability to navigate insurance software and databases.
  • Positive attitude, friendly demeanor, and a genuine desire to assist and support clients.
Benefits
  • Hourly Base Salary + Bonus Opportunities
  • Paid Time Off (PTO)
  • Hands on Training
  • Career Growth Opportunities
  • Tuition Reimbursement
  • Mon-Fri Schedule


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