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Customer Care Representative

2 months ago

Martinsville, Virginia, United States Hooker Furniture Corporation Full time
{"**Job Title:** **Customer Care Consultant**

**Job Summary:**

We are seeking a highly adaptable and trainable individual to join our customer care team as a Customer Care Consultant. As a key member of our team, you will be responsible for ensuring a harmonious customer experience in all aspects of direct customer communication.

**Key Responsibilities:**

* Answer phones and respond to customer inquiries in a prompt and sympathetic manner
* Respond to emails and faxes in a timely and professional manner
* Process parts orders and CTM/CFA requests
* Expedite service needs for other team members
* Assist others as needed
* Cross-train to become a Senior Customer Care Consultant

**Requirements:**

* High school diploma or equivalent
* Previous customer service experience preferred but not required
* Experience working in a team to meet common objectives
* Job history and experience reflecting dependability and reliability
* Creative problem-solving skills
* Basic computer navigation and software skills
* Excellent written and communication skills
* Continuous improvement mindset

**What We Offer:**

* Paid holidays
* Benefits after 60 days
* Great day shift schedule
* 401k
* Opportunity to earn while you learn

**Shift:** Monday to Friday 8 am - 5 pm

**Pay:** Dependent upon experience

**Apply Today:**

If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, please submit your application.