Insurance Service Representative

6 days ago


Martinsville, Virginia, United States Primary Location Full time
Insurance Customer Service Representative

At Terry Gross-Farmers Insurance Agency, we're committed to providing exceptional service to our clients in MARTINSVILLE, Virginia. As an Insurance Customer Service Representative, you'll play a vital role in ensuring our clients' satisfaction and building long-lasting relationships.

Key Responsibilities:
  • Effectively communicate with clients to understand their insurance needs and provide tailored solutions.
  • Assist clients in managing their policies, including updating information and addressing billing inquiries.
  • Provide exceptional customer service by promptly responding to client inquiries via phone, email, or in-person.
  • Collaborate with insurance agents to cross-sell and up-sell additional coverage options to clients based on their needs.
  • Proactively identify and resolve any issues or concerns that clients may have, ensuring their satisfaction and loyalty to the agency.
Requirements:
  • Prior experience in customer service.
  • Strong communication skills, both verbal and written, with the ability to effectively interact with clients and colleagues.
  • Detail-oriented and organized, with the ability to multitask and prioritize in a fast-paced environment.
  • Proficient computer skills and the ability to navigate insurance software and databases.
  • Positive attitude, friendly demeanor, and a genuine desire to assist and support clients.
What We Offer:
  • Hourly Base Salary + Bonus Opportunities
  • Paid Time Off (PTO)
  • Hands on Training
  • Career Growth Opportunities
  • Tuition Reimbursement
  • Mon-Fri Schedule


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