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BMV Part-Time Customer Service Representative

2 months ago

Martinsville, Virginia, United States State of Indiana Full time
About the Role

The State of Indiana is seeking a highly skilled and customer-focused individual to join our team as a Part-Time Customer Service Representative. In this role, you will be responsible for administering and evaluating driving exams, assisting customers with titles and registrations, and providing exceptional customer service in a fast-paced environment.

Key Responsibilities
  • Administer skills tests and evaluate driving skills
  • Assist customers with vehicle/watercraft titles and registration needs
  • Maintain compliance with all laws of the State of Indiana relative to the operations, licensure, and registration of personal motor vehicles
  • Attend training classes and/or take certification tests as required
  • Maintain privacy of customer and all related records
  • Substitute for Customer Service Representatives as needed
Requirements
  • High school diploma or equivalent
  • Must be 21 years of age or older
  • Must possess a valid driver's license for at least the preceding 12 month period
  • Free from at-fault motor vehicle accidents that have resulted in death or serious bodily injury.
  • Ability to travel up to 20 percent of the time to branch locations, training, or branch-related community activities.
  • Customer service experience
  • Ability to relate tactfully, but decisively to all types of people and situations which may require a calm disposition, alertness, quick reflexes, and patience.
  • Must be familiar with the operations of all types of motor vehicles
  • Working knowledge of Indiana driving laws
  • Top-notch communication skills
  • A high level of critical thinking and the ability to troubleshoot
  • Ability to process cash and card transactions
Benefits of Employment

The State of Indiana offers a comprehensive benefit package for part-time employees, including paid vacation, personal and sick time off, competitive leave policies, and more.

Equal Employment Opportunity

The State of Indiana is an Equal Opportunity Employer and is committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance.