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Customer Service Representative

2 months ago


La Habra, California, United States U-Haul Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service, ensuring a seamless rental experience, and maintaining a clean and organized lot.

Key Responsibilities
  • Assist customers with U-Haul products and services, providing solutions to their needs and concerns.
  • Use smartphone-based technology to manage rentals and inventory, ensuring accurate and efficient transactions.
  • Move and hook up U-Haul trucks and trailers, ensuring safe and secure transportation.
  • Clean and inspect equipment on the lot, maintaining a high level of cleanliness and organization.
  • Answer questions and educate customers regarding products and services, promoting U-Haul's offerings.
  • Prepare rental invoices and accept equipment returned from rental, ensuring accurate and timely processing.
  • Install hitches and trailer wiring, ensuring safe and secure connections.
  • Fulfill propane and drive a forklift, as needed, with proper training and certification.
  • Participate in ongoing continuous education through U-Haul University, staying up-to-date on products and services.
Requirements
  • Valid driver's license and ability to maintain a good driving record.
  • High school diploma or equivalent.
  • Availability to work part-time, including weekends and holidays.
  • Ability to work in a fast-paced environment, with flexibility to adapt to changing situations.
  • Excellent customer service and communication skills.
What We Offer
  • Competitive hourly rate.
  • Opportunities for advancement and career growth.
  • Comprehensive benefits package, including health insurance and retirement plan.
  • Employee discounts on U-Haul products and services.
  • Access to U-Haul's Employee Stock Ownership Plan (ESOP).