Automotive Service Representative

5 days ago


Vallejo, California, United States Pep Boys Full time
Job Summary: We are seeking a highly skilled Automotive Customer Service Advisor to join our team at Pep Boys. As a key member of our service department, you will be responsible for delivering exceptional customer service, ensuring the highest level of satisfaction and loyalty.

About the Role: The Automotive Customer Service Advisor is the primary point of contact for customers, providing expert advice and guidance on various automotive services and products. This role requires strong communication and interpersonal skills, as well as the ability to work effectively in a fast-paced environment.

Main Responsibilities:
  • Provide exceptional customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
  • Upsell and cross-sell relevant services and products to customers, increasing revenue and driving sales growth.
  • Assist with scheduling appointments, maintaining accurate records, and adhering to company policies and procedures.
  • Collaborate with management to achieve sales targets, implement promotions, and maintain a positive store image.


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