Automotive Sales and Service Specialist
4 days ago
Job Summary:
We are seeking a highly skilled Automotive Customer Service Advisor to join our team at Pep Boys. As a key member of our service department, you will be responsible for providing exceptional customer service, ensuring efficient workflow, and maintaining a safe working environment.
About the Role:
In this role, you will be the first point of contact for customers, engaging them through phone calls, in-store interactions, and appointments. Your primary goal is to build trust, understand customer needs, communicate processes and timelines, and sell parts and services that enhance vehicle performance. You will also be responsible for organizing service business operations, managing work orders, and maintaining productivity standards.
Key Responsibilities:
- Provide exceptional customer service, adhering to Company Customer Care standards
- Manage work orders, register transactions, and maintain productivity standards
- Conduct thorough vehicle inspections and provide expert advice on service and replacement parts
- Assist with customer care, work order assistance, facility maintenance, and Outside Purchase ordering
- Fulfill routine express automotive services, including tire mounting, balancing, rotations, oil changes, and cosmetic car services
- Maintain a safe working environment, adhering to company policies and procedures
- Communicate effectively with associates, management, and customers
- Maintain an organized and neat shop
Requirements:
- High school diploma or equivalent required
- Valid driver's license
- One year of related experience in the automotive service environment
- One year of sales experience preferred
- Strong verbal communication skills and customer service skills
- Ability to work days, nights, weekends, and holidays
Estimated Salary: $18.00 - $25.00 per hour based on experience + commission
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