Customer Experience Representative

6 days ago


Vallejo, California, United States Pep Boys Full time

Job Overview:

Pep Boys is a leading automotive service provider seeking a skilled Automotive Customer Service Advisor to join our team. This role offers an exciting opportunity to work in a fast-paced service environment, providing exceptional customer service and promoting sales of automotive parts and services.

About the Position:

You will be responsible for handling customer inquiries, scheduling appointments, and performing routine express automotive services. Your expertise will include tire mounting, balancing, rotations, oil changes, and cosmetic car services. Additionally, you will be expected to maintain a safe working environment, adhere to company policies and procedures, and communicate effectively with associates and customers.

Responsibilities:

  • First point of contact for customers on phone calls and in-store interactions
  • Schedule appointments and build trust with customers
  • Perform routine express automotive services, including tire mounting, balancing, rotations, oil changes, and cosmetic car services
  • Maintain a safe working environment and adhere to company policies and procedures
  • Communicate effectively with associates and customers

Requirements:

  • High school diploma or equivalent required
  • Valid driver's license
  • One year of related experience in the automotive service environment
  • One year of sales experience preferred
  • Strong verbal communication skills and customer service skills
  • Ability to work days, nights, weekends, and holidays

Estimated Salary: $20.00 - $28.00 per hour based on experience + commission



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