IT Support Specialist
1 week ago
Job Summary
We are seeking an IT Support Specialist to join our team at Cayuse Holdings. This is an entry-level position that requires strong technical skills and excellent communication abilities.
About the Role
The successful candidate will provide first-line support for CISA staff and customers, handling incidents and technical issues related to IT systems. Key responsibilities include responding to requests for assistance, triaging requests, and documenting issue resolution steps.
Responsibilities
- Provide timely and effective support to staff and customers via phone, email, or in-person
- Triage and prioritize requests based on urgency and complexity
- Document all interactions and issue resolutions in a centralized ticketing system
- Collaborate with internal teams to resolve complex technical issues
Requirements
To be successful in this role, you will need:
- 2+ years of experience in customer-facing roles, preferably in IT support
- A degree in Computer Science, Information Technology, or a related field
- Excellent communication and interpersonal skills
- Able to work effectively in a fast-paced environment
- A U.S. Citizenship and Top Secret/SCI security clearance
What We Offer
Cayuse Holdings offers a competitive salary package, including an estimated $65,000 per year, comprehensive benefits, and opportunities for career growth and professional development.
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